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西部野外探险之旅
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尖叫,走地道,进山洞然后好好休息一下

我们全家一起来体验了这个独特的混合之旅。首先我们在岩滑处沿着悬崖边尖叫而下冲到河里。我和我八岁的儿子... 查看更多

2016年4月11日的点评
NSSMN
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澳大利亚珀斯
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我的新西兰之旅最美好的经历

Gloworm Cave Tubing冒险是一次很神奇的经历!我对我们的导游... 查看更多

2016年3月9日的点评
JulesA88
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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2016年4月11日的点评 通过移动设备发表

我们全家一起来体验了这个独特的混合之旅。首先我们在岩滑处沿着悬崖边尖叫而下冲到河里。我和我八岁的儿子一组尝试了两次,我老婆和我们六岁的儿子一组,十岁的大儿子一个人一组。然后我们在河下面的地道中坐橡胶车到了萤火虫洞的洞口。之后我们就顺着萤火虫洞上到瀑布顶上,喝了热巧克力,吃了一些玛式棒然后看着那些长大了的萤火虫把整个洞穴都照亮了。后来我们来到棚屋,在那里我们洗了热水澡,喝了些啤酒吃了点马芬蛋糕。这真的是一次很棒的家庭活动。虽然萤火虫可能没有北岛的那么大,不过这里一个团的人数少得多,能够在一个比较私人的情景下体验到这个还是很值得的。

感谢 NSSMN
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
OldandGreyontop,西部野外探险之旅 的 Manager,回复了这篇点评2016年4月26日已回复
Google 翻译

We are really glad that your entire family enjoyed our adventure, and that you appreciated the more personal feel our smaller group size brings. Thank you for taking the time to write a review and share your 5-star experience with others. -Wild West Team-

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2016年3月17日的点评 通过移动设备发表

我们选择了这趟旅程,去了pancake,太棒了,我们沿着海滩寻找玉石,参观毛里人洞穴。总之旅程中我们看到了很多东西,旅行还可以。Paul非常棒,很高兴他能带领我们这个旅行团。如果要跟团旅游的话,和Paul在一起会很开心。不然,无需导游带领,自己旅行。

感谢 ByronR170
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
OldandGreyontop,西部野外探险之旅 的 Manager,回复了这篇点评2016年3月29日已回复
Google 翻译

Ah.... But as you mentioned, you saw some things that you wouldn't have seen or even heard of without Paul. Of course, you can see the Pancake Rocks by yourself, but it's the added history, geography and of course humour - combined with those few little hidden gems - that keep people booking us for their Pancake Rocks part of their holiday. We're glad you enjoyed the company of our guide - in this case Paul - and all the things the area has to offer. Thanks for your review! -Wild West Team-

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2016年3月9日的点评

Gloworm Cave Tubing冒险是一次很神奇的经历!我对我们的导游 Kreig印象很深刻。他让整场冒险都很让人兴奋,很有教育意义,总体过程都很有趣!作为一个美国人,第一次来新西兰旅行,绝对很难选择那场冒险。我很高兴我选择了西部探险/龙的洞穴漂流,这是迄今为止我在新西兰经历的最好的冒险之旅。这旅游包括一些额外的惊喜,比如在山洞里吃热巧克力和之后还泡了一个温暖的温泉,太棒了!这是一个独一无二的独特的冒险,你在世界上其他地方不会有这样的经历

感谢 JulesA88
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
OldandGreyontop,西部野外探险之旅 的 Manager,回复了这篇点评2016年3月29日已回复
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Wow! You MUST have loved our tour a lot, reviewing it so positively on both our pages! Thanks for taking the extra time to do that; we really do appreciate it! Our guides all do their best to share with you some educational history, glow worm facts, and of course, a whole lot of fun. Thanks for enjoying it all! -Wild West Team-

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2016年2月22日的点评

不会很推荐这个旅行,是我们第一次体验这种类型的任何东西,我们在雨林中步行的选择真的很好,超过了预期。尽管我们不得不跋涉而过而不是像预期的那样在管道中漂浮,但是我们从一开始就被告知会可能出现这种情况。非常感谢bailey,使这个成为我们整个旅行的亮点。

感谢 Maria C
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.nz 查看原文
OldandGreyontop,西部野外探险之旅 的 Manager,回复了这篇点评2016年3月29日已回复
Google 翻译

Thank you Maria for your 5-star review. We here at Wild West Adventures - and Bailey in particular - appreciate the time you took to write this review. Highlight of your entire trip? We're very pleased that we were able to provide you with your favourite memories of New Zealand. As a tour company, we can't aim any higher than that. -Wild West Team-

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2015年12月28日的点评 通过移动设备发表

我们参加了白水漂流和萤火虫之旅。导游很友好且提供了很多信息,那些洞穴和萤火虫美极了。不幸的是西海岸正在半干旱时期所以水非常浅,说是漂流其实更多的时候是走路。Wild West Adventures公司的确给我们提供了免费飞索进峡谷的选择,这还是蛮不错的。但是我还是觉得这个旅行太贵了。一家四口需要780美元真的很贵了,而且(这个旅程还是很好的)提供的太多了我们有点玩不过来。

感谢 Nick R
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
OldandGreyontop,西部野外探险之旅 的 Manager,回复了这篇点评2016年1月19日已回复
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Hi. Thanks for reviewing us, although I really don't think this is a fair review. I know that I personally stressed to you that the water level was low and would be more of a walk with a few rapids and gentle floating pools than a continuous flowing trip. I said I am more than happy to cancel your booking without any penalty, and would much rather do that, if you feel it's not what you were hoping for. I said IF you do decide to come, I would be happy to upgrade you to a free zip-line for you and your family. Which you were appreciative of, at the time. What you may not realise was that this meant an entire extra staff member's wages we had to absorb.

We are incredibly transparent about what our trips involve, and give people every opportunity to change their minds if they so choose, particularly on those occasions when the water is low, even though the creek is only one aspect of the entire adventure.

As mentioned in my reply to the previous review, value is something that is subjective. Some people think jumping out of a perfectly good plane for a minute or less is worth $400 per person. Many think a multifaceted adventure for $780 for a family of 4 is GREAT value.

Your review makes me a bit upset. We bent over backwards to do what was best for your family. Told you that if you had any doubts, don't come on the trip (how many businesses do that?), thanked you for still coming with us by giving your entire family a free zipline, specifically asked you afterwards if you enjoyed yourselves (which you told me you did), and yet now I read you thought the price was excessive for what you got, which was still a multi-faceted adventure, and exceptional service. When I asked you if you had all had a good time and you told me you did, either you weren't being honest with me (in which case, I wish you had been, and we could have sorted something out) or you were honest and decided to change your mind later.

Either way, it's not exactly fair that after all that you write a review such as this, especially since you said the trip was good.

I hope that in the future you are able to manage your expectations and be more honest with yourself, your family and the tourism providers.

-Wild West Team-

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2015年12月17日的点评 通过移动设备发表

我们深感失望,旅途中唯一的活动弄成这样。我们原来的预订因为天气原因而取消。而且举办方没有联系我们,没有告知变动情况,直到我们去到参加才知道。我们被推荐游览城里的另外两个景点,一个关门了,Shanytown一点都不好看。我们花了很长时间准备妥当,千山万水来到这里,一切只为了参加这趟活动。丛林飞跃很好玩,漂流是在齐膝深的水道中进行的,一家四口900元实在太贵了。我的建议是去其他地方看萤火虫吧,到皇后镇参加丛林飞跃,在皇后镇看划艇。

感谢 JPWilso
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
OldandGreyontop,西部野外探险之旅 的 Manager,回复了这篇点评2016年1月19日已回复
Google 翻译

Hi, thanks for your review. Please allow me to address your concerns:

1. Your initial booking was cancelled for your safety. We should be praised for that, and given a 5-star rating! Not have it count against us. Fun is a very close second, but safety is ALWAYS number 1. As for us not contacting you, it clearly states at the time of booking that we strongly recommend you contact us the evening before your tour. Most travelers do not have a valid number for us to contact them on, so the onus is on you to contact us.
2. We are certainly always sympathetic when we have to cancel a trip as a safety precaution, and do our best to accommodate our clients as best we can, whether that's reschedule them, give them other suggestions, or offer a no-penalty cancellation. We rescheduled your trip, and you were still happy to go even after we told you all about what to expect, and why we were canceling that particular trip. We then took the time to recommend a few other things in town that you might enjoy. One of them not being open is certainly not our fault. The fact that you thought Shantytown wasn't worth the effort is a judgement call on your part; many people really enjoy Shantytown. Besides, if you're not happy with Shantytown, again, that is not our company, and the fact you didn't enjoy it is no reflection on our company whatsoever.
3. "We spent more time getting dressed, traveling and briefed for everything than we did doing the actual activity". How long it takes to get dressed comes down to you, the client, not us. We do our best to speed up the process - the more time you waste here, the less time on your adventure - but I can't FORCE you to be quicker. If we sped it up by not providing you with wetsuits at all, you would be cold. So the gearing up process is necessary. The traveling time is stated well before you leave. We tell you it is a 40 minute drive out to our site. That is not hidden in any way. Most people enjoy the drive, learning about local geography and history from our knowledgeable and entertaining guides. The briefing is precise so that we give people the right expectations of the trip. Briefings on the creek are for your SAFETY. Our briefings are important, but the one thing they can't effect is your personal attitude.
4. "The zip-line was fun". It is nice to know that you did actually enjoy yourself. :)
5. We tell you at the very start of the trip (same time we tell you about the travel time) that this is NOT a whitewater rafting trip. It's a tubing trip. We even have a tube in the changing area to visually SHOW you that you are tubing, not rafting. We give people every opportunity to decide whether or not this is the trip for them. And you had extra time to decide this.
6. If you paid $900 for 4 people, you were given a discount by our very patient staff. The zip-line is normally $155 just on its own, but when combined with the cave tubing, it's only $50 more. However, you paid only $25 more.

We gave you a discount, looked after your safety, and still you complain. This is, of course, your prerogative. You are of course welcome to see glow worms elsewhere, but from personal experience I doubt you'll see as many anywhere else in New Zealand. Of course, you can zip-line elsewhere, but I doubt you'll find anywhere you can do a 300m zip-line down into a gorge for $25. You can look at canyoning (which our trip isn't, and isn't advertised as such), but they have (rightfully so) more stringent restrictions than we do, thus not making it suitable for a lot of families.

Value is all about perception. Most people think $245pp (you paid $225) for a multi-faceted tour that includes zip-lining, tubing, jumps, slides, glow worm caving, hot spa, etc is good value. Some think jumping out of a plane for 60 seconds for $400 is better value.

We listen when people comment on value. The vast majority think it's great value. We employ brilliant guides, and at lots of little touches to make it enjoyable, building many areas of value into the trip.

I am truly sorry you felt this wasn't up to your expectations, and wish you had come and spoken to us immediately afterwards. We are always happy to come up with something when it's dealt with immediately, on those rare instances when people aren't happy.

-Wild West Team-

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