Hello,
Thank you for the feedback and I am glad that overall you enjoyed your time in the Whitsundays and your stay with us.
We are currently working on the Internet options to upgrade the system to offer free wireless. Unfortunately, we were under contract with a supplier that made sense when everyone used to charge for internet but is still in existence. We do offer free WIFI in the main lobby and lounge area so people can download movies, books, etc.. but it is a paid WIFI access in the rooms.
We do have a late check out policy of $20 per hour after check out time, subject to availability. As we are normally above 90% occupancy we regularly can't offer a late check out. We are happy to store luggage and give you full access to the resort facilities for the day at no charge.
Hopefully we will get to have you back one day and you will have the free WIFI then.
Kind regards,
Kelli Medford
General Manager