How wonderful to hear you enjoyed your stay and the lovely location. We will be sure to pass on your 5 Star review to the team and we look forward to your next visit with us.
SandiH - C&E Sales Manager
Thank you for your comprehensive review of your recent stay with us. We are please to hear you enjoyed your stay and appreciate you comments on our location and hills, which is obviously why as you have noted, we have such fantastic views from the resort :-)
I would just like to add that we offer a complimentary shuttle service into town every day from 0900am to 700pm while the shops are open, and we pick up and drop off guests from reception (or the bottom of the drive) to their apartments in our golf buggies at any time during reception hours.
Thank you again for taking the time to write this review and we hope you visit again soon.
We are so sorry to hear that your recent stay with us was not to your expectations and we sincerely hope you took the time to raise these matters while you were here so we could address them with you personally, as your comments do not reflect the comments we are normally favored with from our guests. We have also taken this opportunity to clarify and respond to some of your comments as follows:
Regarding the curtains, this has been directed to the relevant department to follow up with the unit owners.
Housekeeping have also been reminded to check all towels and linen we receive from the external laundry supplier before placing in rooms as is standard practice, so our apologies this did not occur in this instance.
Maintenance and the Duty Manager have confirmed that the electricity was isolated in the main bedroom on first night at 9.45pm due to an issue with the point in the bathroom, and we apologise for the inconvenience this may have caused until the points were tested and cleared for use the following morning.
Tides Restaurant offers a comprehensive "fine dining" menu with over 28 dishes to choose from with entrée, main and dessert courses on offer featuring the freshest of ingredients sourced from local markets and suppliers including seafood menu, meat menu, plant based menu and a char grill menu.
We feel our menu pricings compare most favorably the other fine dining options to be found in Airlie Beach, (and even some of the more "casual" eateries) and we hope you took advantage of the many other dining options available within walking distance of the resort during your stay.
For future reference, especially as over 50% of the resort and hotel rooms in Airlie Beach are in elevated locations up steep hills, there is a very reliable 24 hour taxi service available in town, and the fare is less than $10 to get from town to our location.
It is fantastic to hear you appreciated the awesome views on offer due to our prime position up Mount Whitsunday Drive and we thank you for taking the time to offer your feedback.
The Team at Peppers Airlie Beach
Thank you for taking the time to review your recent stay with us and it is great to hear you appreciated the lovely views on offer. We hope to see you again in the near future
SandiH - Sales Manager
Thank you for the lovely feedback on your recent stay and for the 5 Stars!!
We will be sure to pass on to the team you comments to encourage us all to continue to exceed our expectations.
We hope to see you again in the near future
SandiH - Sales Manager