Dear Nikoletta,
Thank you for sharing your opinion and comments about your last stay at our hotel. We are very sorry that the room which we've prepared for you didn't met your expectations. At the same time, we would like to apologize for the inconvenience of the smell that occurred during your stay. We would also be grateful if you could send us information on the e-mail address: h3384-gr@accor.com, in which room you've lived? This information will be helpful to us to be able to fix this inconvenience with our technical department.
We are also happy that you enjoyed our breakfast.
We hope that you'll give us one more chance and visit us again, and we'll do our best to make your next stay unique.
If you'll want to make next reservation or you'll have some suggestion what we should to improve to make your stay fully satisfactory, please don't be hesitate to contact me.
Greetings from Warsaw and we hope to see you again.
Sincerely
Ernest Podgórski
Guest Relations Specialist