Thank you so much for your fantastic review! It made us all very, very happy here at Mercure Warszawa Grand. It is our hope that one day you decide to come back to Warsaw and to Mercure Warsaw Grand.
With kindest regards,
Guest Relations Manager
We very much appreciate your comments regarding your stay at our hotel :)
We will share your comments with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you one more time and we hope to see you again,
Guest Experience Team
We glad that you judged our cleanness and breakfast really high- Thank you! At the same time we would like to apologize for an inconveniences with the room :( I'm very sorry that we didn't provide you a 100% comfortableness.
I also hope you'll give us one more chance and you'll visit us again and we'll do our best to make your stay unique :)
Guest Relations Department
You have no idea, how many joy and positive energy has filled our hearts after reading your feedback:) We are extremely proud that you have such a good opinion about us! Thank you very much! We are glad that your stay was pleasant and you spend a nice time with us. We hope we will have an opportunity to welcome you again in the near future as soon as possible :)
See you and warm greetings from Warsaw!
Thank you for sharing your opinion and comments about your last stay at our hotel. We are very sorry that the room which we've prepared for you didn't met your expectations. At the same time, we would like to apologize for the inconvenience of the smell that occurred during your stay. We would also be grateful if you could send us information on the e-mail address: firstname.lastname@example.org, in which room you've lived? This information will be helpful to us to be able to fix this inconvenience with our technical department.
We are also happy that you enjoyed our breakfast.
We hope that you'll give us one more chance and visit us again, and we'll do our best to make your next stay unique.
If you'll want to make next reservation or you'll have some suggestion what we should to improve to make your stay fully satisfactory, please don't be hesitate to contact me.
Greetings from Warsaw and we hope to see you again.
Guest Relations Specialist