Dear sandysou623,

Thank you very much for your valuable time taken to share your experiences with the TripAdvisor community.

I am so sorry you were not satisfied with our services. I have heard after check-in you had to change the apartment because there were some problems, but if I know well you were satisfied with the new one.

Regarding our staff, I will check it personally, because my colleagues always try to do their best.

I hope overall you enjoyed your stay with us and if you travel to Budapest we will have chance meet again for better experience.

Kind regards,

Róbert Riz
Front Office Manager
New York Residence

Dear Guest Will W,

thank you very much for your stay at the Boscolo Residence and your review on TripAdvisor.

We are glad that you were pleased with the spacious apartment, the complimentary coffee service in the hall, the unique beauty of the New York Cafe and our excellent Housekeeping standards.

The perfect location of the Residence, close to metro station, hop on hop of bus station or the short walking distance to the city center, makes it very comfortable to get to know the Hungarian captial.

The Budapest Spring Festival from 30th March to 22nd April 2018, a cultural extravaganza, opens this long awaited season in Budapest . During the Budapest Spring Festival, more than 100 events await visitors across 40 of the city’s key cultural establishments with orchestra concerts, jazz performances, theater shows, exhibitions, family-friendly activities and more. The 2018 edition of the event highlights a duo of historic composers, Franz Liszt and Leonard Bernstein, a perfect reason to return to Budapest the pearl of the Danube.

We thank you again for your important feedback and are looking forward to welcoming you to the Boscolo Residence soon again.

Kind regards,

Oliver Hutten
General Manager

Dear Guest Nima Z,

thank you very much for your stay at the Boscolo Residence and your review on TripAdvisor.

We apologize very much for the inconvenience with our housekeeping standards during your stay at the Boscolo Residence. Our Executive Housekeeper was informed about your comments to check and improve our services.

Our Christmas and New Year’s program is awaiting you and you might consider Budapest dipped in the white snow with the thousands lights of the Christmas Market for another occasion to visit the capital of Hungary.
Nora and Eva will be pleased to assist you.

We thank you very much for your valuable time to inform us about your service experience. Your feedback is very important to us to monitor and improve constantly our services.

We remain at your disposal and are looking forward to hearing from you.

Kind regards,

Oliver Hutten
General Manger
Boscolo Residence