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附近酒店
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1 - 6 条点评,共 1,713 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月27日的点评

Randy令人难以置信的无礼和居高临下。他无礼地通知他不会为延迟退房提供礼节性的住宿,因为我“只是一个基本的奖励会员”,我不知道有什么区别。我的工作时间表经常要求我早点退房。我的航班延误了,如果能得到一般的延迟退房礼遇,那该多好。酒店没有超额预订,另一名工作人员告知他很乐意满足我的要求。Lance让我等了几分钟,没有回电话解决我的问题。

与 Hyatt Hotels 合作收集的点评
感谢 reesemila
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
RustinHP,华盛顿特区凯悦嘉轩酒店/国家广场店 的 Assistant General Manager ,回复了这篇点评2019年9月4日已回复
Google 翻译

Reesemila,
Please accept our apologies for any interactions that you had with our staff that seemed unfavorable or un-accommodating. While the clarification may have been taken out of context, we value all of our membership levels. They all gradually have benefits available based on loyalty within the point earning periods annually.

With respect to our in house guests and our arriving guests, late check out requests are coordinated on an "as available" basis. While we wish we could accommodate each request, there are times when we cannot.

Thank you for understanding

Rustin Moore

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月20日的点评

虽然它离国家广场很近,但是除了CVS购物中心,它离所有其他场所都不近,你需要在CVS购物中心买饮料和零食,因为酒店的供应有限。员工缺乏任何形式的客户服务。他们把我的预订也搞砸了,两周前我们通知他们的时候也没改过来。地毯磨损了,露出了地毯钉,小心你的脚!附近有餐馆吗?忘记这里吧,最好在这座城市的另一个区域找另一家酒店,因为这附近除了麦当劳和Quizno's餐馆什么都没有,而且它们都在两个街区之外。我对这家酒店无话可说了。

与 Hyatt Hotels 合作收集的点评
感谢 dmath77542
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
RustinHP,华盛顿特区凯悦嘉轩酒店/国家广场店 的 Assistant General Manager,回复了这篇点评2019年7月21日已回复
Google 翻译

Dmath,
I am sorry that our property did not meet your expectations or needs. Our property is sought after by many and one thing that usually remains clear is that our hotel staff goes above and beyond to make personal connections as well as ensure we are here to serve.

I Apologize if there was a reservation issue that went unresolved.

As far as dining, if we cannot keep your attention with our full service restaurant or rooftop lounge, we have an abundance of restaurants in walking distance from fast casual to white cloth dining. We are sorry that we were not able to get you oriented in the right direction for a recommendation.

As your profile does not provide a full name, we would love to continue the conversation so we can get some clarity on your reservation issue as well as pinpoint the room you occupied so we can check the carpet.

Please feel free to call the hotel at your convenience and ask for the MOD to provide detail from your online review.

Thank you
Rustin Moore

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月30日的点评

这房间是个很好的套房。屋顶景色不错。调酒师对于我点的很多鸡尾酒,都不知道怎么做。酒水价格比其他地方要高。很高兴包含有自助早餐。

与 Hyatt Hotels 合作收集的点评
感谢 Pioneer64102911562
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
RustinHP,华盛顿特区凯悦嘉轩酒店/国家广场店 的 Assistant General Manager,回复了这篇点评2019年6月14日已回复
Google 翻译

Thank you for your visit and your feedback. We will share this feedback with our bar team. While not sure what types of drinks you were requesting, but if not readily known, i apologize that you were not provided with a substitute suggestion.

Thank you

Rustin Moore

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月17日的点评

这是一个很棒的酒店,这里有出色的员工,步行7分钟即可到达国家购物中心。所有的一切都比我们在美国其他酒店所体验到的要好得多。欢乐时光的菜单和分享的食物都非常好。

与 Hyatt Hotels 合作收集的点评
感谢 Steve H
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
RustinHP,华盛顿特区凯悦嘉轩酒店/国家广场店 的 Assistant General Manager,回复了这篇点评2019年5月25日已回复
Google 翻译

Steve,
Thank you very much for your visit and your follow up 5 star review of Hyatt Place DC National Mall. We truly appreciate your kind remarks and hope we have the opportunity to serve you again in the near future.

Rustin Moore

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月17日的点评

如果你在寻找可以步行到达旅游景点的商务地段酒店,这家酒店还可以……但它并不是一家游客友好型的酒店,除非你有孩子可以吃这里的免费早餐(但早餐也不是特别棒),酒店在消防站的上面,所以你在房间可以听到警报器的声音(我朋友每晚都听到这个声音,即使她的耳朵里塞了棉花),殡仪馆在酒店对面,可能你的房间(我的就是)就在冰柜的隔壁。所以一家旅客友好型的酒店应该带有更大的大厅,有很多餐厅可以选择,附近可以找到种类丰富的食物,价格没那么贵……所以我并不推荐这家酒店。

与 Hyatt Hotels 合作收集的点评
感谢 Stay48645909453
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
RustinHP,华盛顿特区凯悦嘉轩酒店/国家广场店 的 Assistant General Manager ,回复了这篇点评2019年4月18日已回复
Google 翻译

Hello Stay..
We apologize that you did not feel this hotel met your expectations. We actually get a ton of reviews as seen below regarding our amenities, services and staff.

Our Fire Station, although directly below the hotel has control of traffic signals and do not turn on any visual or audible notifers until they are 4 blocks away from the hotel. The "funeral building" is the Federal Forensics lab that does not produce any noise.

Our neighborhood is within walking distance of museums, restaurants, a grocery store and plenty of other local attractions.

We formally apologize for not providing a positively memorable stay. We hope that if you are in the District again, you allow us to use your feedback to show you the beauty in our property, neighborhood, service and staff.

Regards,
Rustin Moore

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