面对客户服务的员工都超级友好。——优秀的客户服务！给我们办理入住登记的埃德加有种丰富的知识和优良的服务。酒店很漂亮，干净，安全。早上煮的早餐太棒了。酒店可以直接到展览馆和威斯康辛州大道上最好的商店，饭店，和地铁（由酒店电梯下来）。地铁到DC大概20分钟。这是我们第二次来这里，下次我们再来华盛顿时，我们计划试一下这里的总统套房。更多
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我们完全的享受这家酒店，因为它位于中心位置，为我们的孙子提供了想要的体验。周围的社区也是一个加分点，方便外出就餐。工作人员热情友好。早餐很不错，晚餐和饮料很受欢迎，但如果有点心就更好了。
Dear DalesB1610,
Thank you very much for your review. We are delighted to learn your stay with us was an enjoyable one. We are also pleased to hear that you found our location to be convenient for your needs. Thank you again for your review. It was an honor to welcome you as our guest, and we cannot wait to welcome you back for another great stay!
Sincerely,
Roosevelt Castilho
Assistant General Manager
我不止一次出差在这家酒店入住。房间很棒，早餐和晚上的招待也很棒。这家旅馆附属于商业场所（购物），不足之处是很难找到入口。停车场就在酒店下面，但也不容易找到。你只要把车开到所有建筑物下面就行了。有附加的cvs和其他零售还是不错的。室内可能有点吵，所以卧室有自己的门是非常棒的。我没有付钱（工作没有付钱），但我会再住在那里。员工也非常友好！
我们来过这家酒店两次。我们非常喜欢这家酒店。地铁站就在酒店下面，去很多地方都很方便。让我们在华盛顿的旅行也变得很方便。从酒店到国家公园只有几站，我的外孙女很喜欢那个公园，因为她很喜欢大熊猫。这家酒店的早餐也很不错我们还点了蛋挞。早餐处一个店主叫做Richard Sedera。他是一个很好的人，他对每个客户都很照顾。这里也有一个CVS，还有一家芝士工厂。我还想来这家酒店。我非常推荐这家酒店。
Dear Guest,
Thank you very much for such a complimentary review. We are delighted to learn your stay with us was an enjoyable one. We are also pleased to hear that you enjoyed our complimentary breakfast and found our location to be convenient for your needs. I cannot wait to share your review with Richard. Thank you again for your review. It was an honor to welcome you as our guest, and we cannot wait to welcome you back for another great stay!Sincerely,
Sincerely,
Roosevelt Castilho
Assistant General Manager
早餐很棒，但房间可以更干净。浴室的地板上有毛发，毛巾上也有些毛发。希望除了电梯附近之外还有其他制冰机的位置，电梯附近是离开我们房间最远的地方。
Dear amandakayallen,
Thank you very much for your review. We are delighted to learn your stay with us was an enjoyable one. We apologize for the room cleanliness, your review has been shared with our director of housekeeping for further action.
Should your travels bring you back to Washington, please feel free to connect with me directly so that we may provide you with exceptional accommodations and a far more superior experience.
Sincerely,
Roosevelt Castilho
Assistant General Manager
我们知道要怎么预定，但不知道怎么保留预定，我们需要一间残障专用房，提前预定了之后还打了两个电话去确认，但令人惊讶的是，我们的房还是被别人占了，这让我们的旅行非常紧张。
Dear Krompy,
Thank you for taking the time to review your recent stay with us. As we discussed before, the room type selected during your reservation was not handicapped accessible that's why during your check-in this room type was not available. We apologize for this inconvenience and next time feel free to contact us directly to ensure we have the right room reserved for you. Should your travels bring you back to Washington, we hope to have the opportunity to welcome you again.
Sincerely,
Roosevelt Castilho
莉莉在工作上的表现太棒了。每当我下班回来时，房间总是打扫得很干净。工作效率很棒，但没有帮忙擦拭设备。我想说唯一不好的事情是，这是我第二次住在这里，但是别人叫的客房服务还会直接闯入我的房间。
Dear Dream00186642690,
Thank you very much for such a complimentary review. We are delighted to learn your stay with us was an enjoyable one. We apologize for the wipes missing in our health club, your comments have been shared with our housekeeping team to make sure this will not reoccur again. Thank you again for your positive feedback, we can't wait to welcome you back for another great stay.
Sincerely,
Roosevelt Castilho
