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1 - 6 条点评,共 5,756 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月10日的点评 通过移动设备发表

我和我丈夫在这家旅馆203房间住了4晚。203房间在朝街的一面,所以有一些噪音。房间里有两张床、一张桌子和一台冰箱。浴室有一个水槽和一个淋浴间(没有浴缸!!)这个房间最糟糕的地方是浴室。浴室里没有台面,而是有一个带支座的水槽,镜子旁边有一个狭窄的架子。所以没有地方放你的吹风机,卷发器,化妆品等。地理位置非常适合步行观光。酒店外还有一个乘车点,方便乘客上下无轨电车。酒店隔壁是一家很棒的餐厅,叫做Art & Soul!!

感谢 Travel4Fun465
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HyattWashington,华盛顿国会山凯悦酒店 的 General Manager,回复了这篇点评2019年9月16日已回复
Google 翻译

Dear Travel4Fun465,

Thank you for taking the time to leave us a review. While we are glad to know you enjoyed your stay overall, we are sorry to hear that things weren’t quite up to our usual high standards—and we apologize for letting you down this time. We are delighted to let you know that our hotel is in the planning stages of the next stage of our renovation that will address the concerns you mentioned. We are confident that we will soon have what it takes to serve you with the 5-star experience you deserve and hope to have the honor of making it up to you on your next trip to DC.

Sincerely,

Gail Smith-Howard
General Manager

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2019年9月3日的点评 通过移动设备发表

我们真的很喜欢这家酒店,它很干净,有着升级的现代风格和很棒的餐厅。我们在8楼有一间可以看到美景的行政套房。步行到首都山联合车站白宫植物园很方便。强烈推荐。

感谢 drlau99
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.ca 查看原文
HyattWashington,华盛顿国会山凯悦酒店 的 General Manager,回复了这篇点评2019年9月5日已回复
Google 翻译

Dear drlau99,

Thank you for visiting us at Hyatt Regency Washington on Capitol Hill and for taking the time to share your thoughts. We are thrilled to hear you enjoyed your experience as a guest of ours and appreciate the information you have provided for other travelers considering a visit to the exciting city of DC. We would be grateful for a chance to welcome you back again and hope to serve you on another amazing stay at Hyatt Regency Washington on Capitol Hill soon.

Sincerely,

Gail Smith-Howard
General Manager

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2019年8月23日的点评 通过移动设备发表

这家旅馆足够一个工作日的商务旅行。房间很舒服。客户服务非常好。早餐还可以,但不值得25美元。这家旅馆离我工作的办公室很近,也离联合车站很近。它不是在一个非常接近旅游景点的位置,但它是一个有轨电车之旅的一个站,将提供进入博物馆等景点的通道。如果我和家人住在华盛顿,我会选择一家更安全、更方便的酒店。

感谢 salsalisa
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HyattWashington,华盛顿国会山凯悦酒店 的 General Manager,回复了这篇点评2019年8月27日已回复
Google 翻译

Dear salsalisa,

Thank you for taking your time to share your feedback. As a Hyatt Regency hotel, our goal is to provide our guests with an experience that exceeds expectations in comfort, quality, and value—and we are sorry to hear your experience with us was not perfect this time. We are working hard to improve in every way we can and appreciate your feedback as it allows us to understand where we should focus our efforts to better serve you next time. We would be grateful for another chance to provide you with the 5-star experience you deserve, and hope you will choose us again the next time your travels bring you to Washington, D.C.

Sincerely,

Gail Smith-Howard
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月6日的点评

房间与我这两天支付的价格不符,房间太小了。礼宾员没有个性,对我来说一点帮助都没有。根据她的建议,我们花了一个多小时去找一家熟食店/面包店。但酒店的拐角处就有一家非常棒的面包店。但入住和退房体验非常棒!酒店很漂亮,非常干净!

与 Hyatt Hotels 合作收集的点评
感谢 Wander170447
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HyattWashington,华盛顿国会山凯悦酒店 的 General Manager,回复了这篇点评2019年7月15日已回复
Google 翻译

Dear Wander170447,

Thank you for sharing your valuable feedback in a review. As a Hyatt Regency hotel, the satisfaction of our guests is extremely important to us, and I am sorry to hear that your stay was not reflective of our usual exceptional service and value. We have shared your feedback with our colleagues and can assure you that we are working very hard to improve in the areas you mentioned in your review. We would be thankful for another chance to show you the warm and friendly hospitality that we are known for, and hope to make things right with you soon on with a brand-new experience in the heart of Washington, D.C.

Sincerely,
Gail Smith-Howard
General Manager

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2019年5月29日的点评

华盛顿国会山凯悦酒店住宿条件优越!这家华盛顿特区的凯悦酒店位于你想看的一切东西的中心!从国会大厦步行到这里只需10分钟。这是一家非常棒的酒店,员工非常优秀。我们在那里参加一个会议,提供的食物既美味又精美。这些人真的很懂得怎样去经营酒店!

感谢 mtcreek
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HyattWashington,华盛顿国会山凯悦酒店 的 General Manager,回复了这篇点评2019年5月30日已回复
Google 翻译

Dear mtcreek,

Thank you for staying with us at Hyatt Regency Washington on Capitol Hill, and for taking a moment to share a lovely review. We are truly honored to have had the pleasure of serving you on your conference on Capitol Hill and are glad to know you enjoyed your experience as a guest on the property. We look forward to welcoming you back for an even more satisfying stay here, and hope to have the pleasure of serving you soon.

Sincerely,
Gail Smith-Howard
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月7日的点评 通过移动设备发表

酒店靠近我要开会的地方,也靠近我因工作要前往的各大地方,这点我很喜欢。但酒店大堂登记入住和退房办理柜台排队队伍很长。就这家酒店的客人人数而言,酒吧区特别小,且人手不足(连着两晚,酒吧区仅有的餐桌都很脏,所以我们只能在坐在脏桌子旁等待)。早餐时段,服务匆忙无礼。他们极力推荐顾客吃自助餐,但这里的自助餐太差了,我更喜欢点单。我的卧房就在保洁服务部的被褥保管室,所以早上酒店员工去那装车放东西开始工作时,总是很吵。

感谢 Jennifer L
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HyattWashington,华盛顿国会山凯悦酒店 的 General Manager,回复了这篇点评2019年5月10日已回复
Google 翻译

Dear Jennifer L,

Thank you for taking a moment to voice your concerns. Your comments are extremely important to us, and we are working very hard to improve our property in the areas you mentioned. Thank you again for your valuable comments and we look forward to making things right on your next stay at Hyatt Regency Washington on Capitol Hill.

Sincerely,

Gail Smith-Howard
General Manager

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