Good Day VancouverElizabeth,
On behalf of the staff at The Mayflower Hotel, Autograph Collection, I sincerely apologize that you had a disappointing experience. We wish for all of our guests to have a defined element of luxury and the feeling of total comfort and relaxation. It seems that with this isolated occasion and we missed this opportunity to showcase our best.
I will pass along your comments to the various departments as we continue to engage our guests with open communication and a dedication to our commitment to excellence in hospitalty. I do hope that you will allow us another opportunity to redeem ourselves if you find yourself visiting our Nation's Capital in the future.
Thank you for selecting to stay at The Mayflower Hotel, a Washington, D.C. original since 1925.
Whether our guests are traveling on business or leisure, we want everyone to experience all of the comforts of home and more! So glad that you enjoyed your stay and have left feeling well rested! Thank you for selecting The Mayflower Hotel, a Washington D.C. original since 1925.
Good night, sleep tight, wishing you wonderful dreams tonight!
We love to hear back from our guests who experience the time honored tradition of The Mayflower Hotel, Autograph Collection. We sincerely appreciate your feedback and was delighted to hear that you enjoyed your stay and the numerous destinations in our Nation's Capital. Our central location has been a part of the city center since 1925 and we thank you for selecting to stay with us and experience our storied service.
Thank your for your loyalty to the brand. We will look forward to your next visit to The Mayflower Hotel!
Wishing you continued safe travels!
Thank you for taking the time to let us know about your stay at The Mayflower Hotel. The ways we communicate shape how people experience our brand. Our associates have a common and shared promise that is meaningful and we represent a unified front of excellence in hospitality. Our goal is for all of our guests to have the optimal Mayflower experience, and I sincerely apologize that we did meet these standards in excellence.
I have shared your comments with the Engineering Team, as our credibility as a team allows a brand it to attract valued customers and create loyalty. I do hope that you will allow us another opportunity in the forthcoming future to allow us to redeem ourselves. Please feel free to contact me directly at the hotel if I may provide assistance during your next stay at The Mayflower Hotel, Autograph Collection.