Dear Chelchel, Thank you for taking the time to post your review. We apologize for your unpleasant stay as a result of the concerns you describe. Safety and security are high priorities within Motel 6 standards for quality and we regret you felt differently during your visit. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
Thank you for taking the time to fill in the guest survey regarding your most recent visit. I appreciate your comments and feedback and I will share them with our team. I would like to begin by offering my sincere apologies for the issue you experienced during your visit. Your feedback has been shared with our team and the necessary steps have been taken to prevent recurrence. Our goal is to continually improve our product and services for our valued guests. In your case, we failed to meet those goals. Please accept my sincerely apology.