Hello Guest,

It is disappointing to note that your stay at the B/W Courtesy Inn was not satisfactory. We regret the inconveniences due to many unfortunate happenings. Our team will check where we went wrong and will take corrective actions for maximum betterment.

We shall appreciate your kind understanding and request a rethinking to visit.

Sincerely,
Hotel Manager.

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I have spoken to the front desk agent on duty that day and informed her of the same situation. She was on training, therefore overlooked the issue. However, we would be further training the staff so future guests do not face the same situation.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 714-772-2470.

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 714-772-2470.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Juan Martinez
General Manager
Best Western Courtesy Inn