我预定了这个度假胜地作为度蜜月的酒店，当我们到达时就感受到他们的热情，他们为我们升了房间，谢谢经理Charles，我们很喜欢海滨的美景。员工非常专业和亲力亲为，食物很棒，厨师有5星级餐厅的水准，我吃了好多。这里让你觉得宾至如归，度假村的设施是5星级的，我们很享受，看上去也很贴近自然。我们住了10天，我想我们一定会再回到这个美丽的地方。谢谢所有员工，特别是我们很棒的服务员Aisha，她总是面带笑容，态度很好。感谢所有员工，谢谢你们让我们享受到了如此美好的住宿。更多
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在白沙滩这边，远离达累斯萨拉姆市中心，海景不错，沙滩好，酒店自己人工搬运了一部分，很细，孩子比较喜欢，餐饮一般
游览达累斯萨拉姆期间，我在这家酒店住了一天，这是一次极好的住宿。海滩很干净，沙滩椅很好，景色很美，人们也很友好。食物美味而且价格合理。下次来达累斯萨拉姆，我肯定会考虑入住这家酒店。
Dear Tiana I,
Thank you for sharing your stay experience at our hotel. We are glad that you enjoyed our beautiful, stunning location of the hotel and our unique hotel design incorporated with true Tanzanian culture.
Asante Sana!! For choosing Ramada Resort Dar es Salaam and look forward to welcome you back soon!
Kind Regards,
Saniah Mohammed
Guest Relations
一个酒店或者度假村没有优秀的员工的话，就算的5星级也毫无意义。这里的员工一点都不专业，还傲慢且种族歧视。脸上从来都没有一丝微笑，会让人觉得，好像接待你就是对你的恩赐似的。入住时，他们就站在我们面前，却连个座位也不让我们一下。自助晚餐花了大概25美元，但是实际上连10美元都不值。小面包特别硬，一些水果鸡尾酒也撒得到处都是，食物根本都没有分类，总共也就5到6道菜。总体上，RAMADA想要提升推广，但是服务质量跟不上。我就给这家酒店打四分吧（十分制）。
Dear Mehlamtahir,
We are quite surprised to read such comments, or better said “personal opinions”.
FYI, our hotel is not categorized as a 5 star hotel, and we consider our team of some 200 staff not only dedicated, but furthermore certainly neither naughty, nor racist – as you mention. I have worked here for more than 14 months and never have experienced, nor witnessed, nor seen any activity which would even give the slightest idea of racism.
We are sorry to learn about your thoughts, and can only underline that such ( thoughts ) do not resemble nor stand for our business and service philosophy.
We do not offer seating's at any of our outlets, so as to avoid preferences to certain guest groups. Vice versa, we work with a first come, first serve philosophy, which has been proven to be successful over the past 2 years.
The guest rooms, which you describe to be Ok, are by fact one of the largest within entire DAR, in particular the bath rooms.
We envisaged a flow problem in the vertical pipe which connects and feeds the rooms 307 and 309, and, as I can record, this had been sorted within 40 minutes, by our in house plumber. There had been an issue with one of our sump pumps.
Our buffet and all of our buffet items are prepared fresh, and there is no spoilt fruit salad and no old buns. A buffet price of USD 25 pp is not not pricey, for what we offer. If such is too high, order less pricey a la crate items at any location of our hotel – even in the buffet restaurant, and this 24/7. With regards to not having any variety, we assume that you refer to vegetarian Indian dishes, and alike. With regards to this, you please have to understand that we cater to an international society. On the other side, we are more than happy to prepare customized orders, considering your food habits and food customs – if pre-ordered. And, trust us, we can prepare the most stunning vegetarian dishes within DAR !
What is really surprising to us, is that, besides of the water flow issue, nothing of the above has been reported to us whilst you stayed at the hotel. We do have duty managers on call, plus are proud to have a strong and experienced management team in any department of the hotel. We are confident and certain that all of the above could have clarified and solved immediately !
In these premises, we ask you to book your next stay with us again, and give us the chance to explain and show you what service and service culture is about.
Warm Regards,
Dieter Prachner,
General Manager.
总体来说这间酒店不错。但是外面使用游泳池的人以及孩子们发出的噪音很大。在我登记入住的那天，前台三次给我的账单都是错的，我很生气，让他们整理清楚，他们却无法理解。我想建议酒店聘请更加有经验而且懂英语能交流的员工，因为那天花费了我很长的时间，最终我决定付款。因为我支付了海洋景观房间的钱，我希望一切都很完美。但是如果前台还是那群女孩的话，我一定不会再来了。
Dear Faith,
Thank you for sharing your valuable feedback with us following your recent stay.Please accept our humble apologies in regards to the reception incident.I can assure you that appropriate action has been taken regarding the matter.We are here to provide the best service to all of our guests in order to meet their expectations.Kindly contact me directly at gro@ramadaresortdar.com for any assistance in the future.
Warm Regards,
Ritha Oscar,
Guest Relations.
这个酒店非常的棒！我非常享受市场餐厅的简餐，这里的简餐非常美味。并且食物的质量也远超过我对酒店简餐的预期。非常感谢Christos主管先生和他的团队，明年我回这里的时候我一定还会来这里。
Dear Maram,
Thank you very much for taking the time to review the Resort specific about the "Market Restaurant" on TripAdvisor.I am very happy to know that you enjoyed our incredible buffet and i will be delighted to share your motivating feedback to Chef Christos and his team.You can contact me directly at gro@ramadaresortdar.com for any assistance.We are truly looking forward to welcoming you again in the nearest future.
Warm Regards,
Ritha Oscar,
Guest Relations.
