Thank you for taking the time to share your feedback on TripAdvisor.
We are thrilled that the Kempinski Hotel Gold Coast City, was able to exceed your expectations and sincerely appreciate your heartfelt advocacy to our many TripAdvisor readers.
We are truly pleased to read your positive comments as every effort has been made to ensure world-class facilities and services are offered to our guests at all times and we will share your feedback with Gifty, Shadrach and Andrew.
We are looking forward to welcoming you back to the Kempinski Hotel Gold Coast City.
非常棒的一下体验，从来没有想过能在非洲感受到家的感觉。 这里的人热情又友好。 食物虽然一般，但是也别有一番滋味。
Thank you for taking the time to share your rating following your visit to the hotel.
We thank you for your patronage.
It was a pleasure for us to be at your service and we look forward to welcoming you back in the very near future.
Dear Warren S.,
It was a pleasure to have you at Kempinski Hotel Gold Coast City, which we are happy to read that you felt at home during your visit and we thank you for sharing your experience on Tripadvisor.
We are delighted to read your review and that the team welcomed you with smiles and ensured that you have an enjoyable and a comfortable stay with us
Your generous mention of our service being wonderful inspires us to do even better. I have shared your compliments with our team especially, Gifty and Joseph and they are happy to note that their efforts have been recognized by you.
Thank you once again for your positive review.
The team and I, eagerly await your return very soon.
With best regards,
It was a pleasure to have you stay at Kempinski Hotel Gold Coast City and thank you for posting a review of your experience on TripAdvisor.
We are very very happy to read your review and to note that you had a memorable visit to Kempinski Hotel Gold Coast City on the Mother's Day occasion.
Our team is empowered to take initiatives to look after our guests and they enjoy doing this. Your generous appreciation will encourage them to continue creating experiences for our guests.
Thank you once again for your generous feedback and for always choosing to stay at Kempinski Gold Coast City, Accra.
The team and I, look forward to the pleasure of welcoming you back to your home in the not too distant future.
Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice. While I am happy to read that you appreciated our pool facility and restaurants, we appreciate you bringing to our attention your experience with the reception regarding the loyalty card.
Please be assured that the feedback is being looked into and appropriate action taken to prevent any guests from having similar experiences in the future.
It is only from feedback of valued guests such as yourself that we are able to identify any lacunae in our service levels as we persist in our journey towards continuous improvement.
It has been a pleasure for us to be at your service and we look forward to welcoming you again soon.
Manish Nambiar - General Manager.