对人不礼貌并且涨价太多 - Hotel Dolmaling

Thank you for taking the time to share your detailed feedback with us.

We are grateful for your loyalty and for choosing to stay with us since the Spring Festival the year before last. We appreciate your understanding regarding the price adjustments due to the construction of the swimming pool and other improvements.

However, we are truly sorry to hear about your recent experiences and the dissatisfaction they have caused. We regret that you felt the service did not improve with the price increase and that the condition of the bedding and restaurant menu did not meet your expectations. We take these concerns seriously and will address them immediately to ensure our facilities are up to standard.

We are especially concerned about your comments regarding the new manager. Our goal is to provide a welcoming and respectful environment for all our guests, and it is clear we did not meet this standard during your stay. We will address your feedback with the manager and the team to improve our service and professionalism.

It is disheartening to hear that this experience has led to the end of your relationship with our hotel. We value our guests greatly and are committed to making the necessary changes to regain your trust. Should you reconsider, we would appreciate the opportunity to welcome you back and provide a significantly improved experience.

Thank you once again for your feedback.