Dear Guest,
Thank you for choosing our hotel, and for taking the time to write a review. It’s only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the services that we provide to our valued guests.
We understand the inconvenience caused to you, we regret the same and have taken your feedback very seriously. I greatly appreciate your comments about aspects of Hotel up gradation. It is a pleasure to announce that have been implementing many of these upgrades to the property. The basement is also under construction and soon the Hotel will have a brand new look. In taking great care of our charming 52 year old hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.
Once again, please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Sincerely,
Upaul Majumdar
General Manager