Dear Sarabjit Singh N,
Thank you very much for your feedback. We love to hear about our guests’ experiences and we love to share with our associates as well.
We are sorry to hear your check out took so long which I am talking with the Front Office manager about the details which I will improve before your next visit.
It was a pleasure to have you stay with us, and we hope that we will see you back again sometime to enjoy our comfortable and spacious rooms for another trendy Bangkok escape!
Until then, Live life aloft!
We are delighted to have been your chosen hotel during your recent stay in Bangkok. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback.
We hope you choose to create more memories with us whenever your travels bring you back to Bangkok.
入住时已是半夜三四点，很疲倦，进房倒头就休息了。床具有种潮潮的感觉，不是很舒服，空调非常非常大声，开了很吵无法睡，関了闷热潮湿不好睡，真的不是个好睡的夜晚。早上起床更是大惊，床脚正对窗户，窗户正对另一大楼的窗户，非常近，no privacy at all，如果放下留窗帘又完全没有采光…
Thank you for your continuing support to Aloft Bangkok Sukhumvit 11 and for going to the trouble of sharing with me your stay experience.
We have noted your comment about Air-con noisy, we do apologized for any inconvenience that may cause to you as this is not our standard provided to our customer at all. Please do reach out to us for the area that you found noisy and I will bring this matter up to Chief Engineer's attention for further appropriate action.
Pertaining to the room location, all Chic Room type are located on Residential view side. We would recommend you to book Urban room with City view or Breezy room with Panoramic and high floor to enjoy the view on your next visit.
I do hope that in spite of your disappointment, I will have the pleasure of welcoming you back in the future. If there is anything we can do to assist in making your next stay more comfortable, please do not hesitate to let us know.
Rooms Division Manager
Thank you very much for taking a moment to share your experience of Aloft Bangkok - Sukhumvit 11.
I am glad to read that you were satisfied with the room arrangement and appreciated the service provided by our associates. Your great feedback will be shared to our team. I am sure that they will indeed appreciates.
Once again my sincere thanks for your kind support to our hotel and we are looking forward to welcome you back here again in a very near future. If there is anything we can do to assist in making your next stay more comfortable, please do not hesitate to let us know.
With kind regards,