Dear AlexC10649,
First and foremost please accept my apologies for acknowledging your feedback in English. I am sorry that your recent experience did not meet your expectations.As Trip Advisor is anonymous, I would be most grateful if you could contact me with your reservation details so that we may further investigate this incident and to ensure that we do not repeat the same mistakes again. You may contact me directly on H5931-GR@ACCOR.COM .I sincerely hope that we may welcome you back in the future and to resolve your concerns.
Thank you in advance.
Kindest regards
Akshay Raturi
Guest Experience Manager