如果酒店设施偏旧，每天疲惫不堪地回到房间还要忍受大堂刺耳歌声到11点都可以忽视的话，我觉得10月3日晚上Aqua餐厅门口的女性服务人员的傲慢态度，着实让人感觉到非常不适。10年前当国内服务业普遍堪忧，泰国成熟的服务业自然能领先一个身位，但10年后当我再次来到泰国，来到了安纳塔拉的时候，我深感这样的服务态度，服务意识，在国内，任何一个较为成熟的旅游热门区域（如三亚、莫干山、溧阳等），可以将泰国的服务业，特别是安纳塔拉暹罗酒店的这位女员工的服务按在地板上摩擦，这家酒店唯一的亮点就是离国人旅游热门区域——四面佛区域比较近，否则我真不建议大家选择这里，至少这位女士给我的感觉是——我不欢迎你。
Dear Valued Guest,
Thank you for taking the time to review us on Tripadvisor.
Please accept our sincere apologies for not being able to meet our usual standards during your recent stay. We are sorry to learn that the quality of service provided did not meet your expectations and you left the hotel feeling disappointed. We can assure you that your feedback has been shared with our team and action has been taken to prevent the issues you experienced from recurring.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back to our hotel in the near future and restore your confidence in our service.
Sincerely,
Anantara Siam Bangkok Hotel Team
