Dear villaman1975,
Many thanks for your review of the DoubleTree by Hilton Sukhumvit Bangkok following your recent stay! We appreciate you taking the time to provide such detailed feedback with us. We are sorry that not all aspects of your stay were satisfactory, please be assured that the point you raised regarding the arrival experience has been addressed for quality and training purposes within the team.
I am pleased to note from your review that you otherwise generally enjoyed your stay and hope to have the pleasure of welcoming you back in the near future.
Kind regards,
Nick Boyd