Dear Khun Fai,
On behalf of Hotel Management , kindly accept our sincere apologies for the renovation and the staff did with you unprofessional. we understood and seriously investigate the happened.We will revised the training our staff to do guest satisfaction.
However we hope after renovation if you forgive us and selection our hotel you will see all a new facilities and guest rooms.
Yours Sincerely,
Ms. Jinnanat B.