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作为Hilton Gold member 2.30pm我们被安排到Club lounge check in ，可以一边吃东西一边等待房间。遇到非常积极乐观的POR 和我们聊天问候我们 中文说的非常好👍！ 给了我们很大的帮助 感觉一下子拉近了距离 和在朋友聊天一样很开心 让我们印象深刻！
期待下次见面
Dear Escape16659308306,
Thank you for your recent stay at Millennium Hilton Bangkok and being our Hilton Honors Gold Member.
We are delighted to learn that you have enjoyed your overall stay with us and we look forward to welcoming you back to our hotel soon.
Best regards,
Robert Schlenther
Director of Operations
一、抵达酒店
在喜来登住了五晚又五晚，天天看到这家希尔顿，觉得就在喜来登对面，在离开曼谷前来尝尝吧。
试了就试了，没什么惊喜，可能泰国病例急升，来的时候才二十多病例，最后订了的泰亚机票更取消，补票要迟两天到港，结果逃不掉被隔离的命运。。。
回说这酒店，满怀兴奋的拿着一箱一袋的行李，上了喜来登的船，又再到美景醉人的iconsiam。再看看Millennium hilton，呆了，怎会没路去的？
原来MH 跟iconsiam 的码头是隔开的，从iconsiam走去MH，要绕一大段路，到了大堂，已满身大汗
跟酒廊MON姐聊聊，原来这酒店是像洲际制度，若非房满，只升一级，硬性规定，要求也没用
Mon 姐黑着面，极配合泰国禁令的气氛，酒廊景真的极美，除了这个景，就只有这个景了。
沿途从ICONSIAM 过来，不想再绕了，所以宅在酒店。
二、客房
就是高层行政房，算是此行最没看头的了，连角房也没有，看对面大楼的大床房。
跟第二天的conradsuite比，四倍大小。
其实万豪集团政策真好，让VIP真的有VIP的感觉，房间都是空出来，没人住也只会让房间设备呆放，若套房没人订，一周也没换没清洁，房间也不好处理，让VIP升级了，loyalty才能更高，像这样一次的希尔顿，大家想要套的，就别选这家了。
三、设施与服务
心情不好，遇上没电的屏(黑面MON)，也就宅在房内，幸好泰国有outcallmassage
四、餐饮
在疫情下，大家都坐在户外早餐，这里的早餐还不错，就是咳嗽声音比较多，有点怕了。
五、周边玩乐
ICONSIAM真的“这么近那么远”，我想伸手拉近点，竟触不到那边，就欠一点点，但这一点点，很远。。。
金碧辉煌的江景，但由后街走过来，就又老又残了，完全没心情走出去
六、整体评价
酒店有点老，员工也像战斗格的，随时可吵上半天，听到他们跟客人吵，特别是那肥美寛大、没电的屏(黑面mon)，一句希尔顿global policy只限升一级，我便赖得要求升套了。
21000分住这家，确实不值，最重要是，没有像万豪那种customer relationship manager，在酒廊里跟客人聊天、亲切招待、一定要让客人有宾至如归的态度。
这里四五个人在酒廊，可能希尔顿集团的培训是COOL吧，感觉没酒廊的W比这里更暖，特别是机器人Mon 姐，就是机器化地拒绝客人，完全就是爱来就来，多你一个不多的高贵格调的领导，在这里实习的学生，白白浪费多月，真的学不了什么是“服务”。
听说亲友价是400左右，那还算不错，但21000分就不会再来了，若要去iconsiam，对面喜来登会近好多，这家是孤岛店，试过了就必定不会再来。
Dear alexlL7370FQ,
Greetings from the Millennium Hilton Bangkok!
Thank you for choosing the Millennium Hilton Bangkok as your hotel during your recent visit and for taking the time to provide us with your valuable feedback.
I do apologies for what may have been perceived as our service and facilities are less than satisfactory. This valuable feedback allows us to continually monitor and improve both quality of our products and standards of services provided. We are starting a full refurbishment of our lounge which includes the compete replacement of all furniture. The new lounge will be opened in October.
We place great value on your custom and your continued relationship with Hilton. I look forward to welcoming you once more to Millennium Hilton Bangkok in the near future.
Robert Schlenther
Director of Operations
Millennium Hilton Bangkok
酒店有部份楼层已经翻新，入住非常舒适，早餐可以坐近河边进食，但有不少雀鸟与你一同进食，现在有BTS新线在酒店外，出入更加方便。
Dear BillyN349,
Greetings from the Millennium Hilton Bangkok!
Thank you for choosing the Millennium Hilton Bangkok as your hotel during your recent visit and for taking the time to provide us with your valuable feedback.
We are pleased to learn that you have enjoyed your overall stay with us. Your comments have been shared with the relevant department heads and team members concerned. This valuable feedback allows us to continually monitor and improve both quality of our products and standards of services provided.
Rest assured that our team members endeavor to make a concerted effort to achieve ultimate guest satisfaction and we hope to have the opportunity to welcome you back in the not too distant future.
Sincerely,
Robert Schlenther
Director of Operations
Millennium Hilton Bangkok
酒店不小心做错事情，处理客户投诉没有用心了解客户投诉他们调查后没有向客户回复及告诉客户任何理由和原因要再三追问才回答
Dear kennethhung102,
Greetings from the Millennium Hilton Bangkok!
Thank you for choosing the Millennium Hilton Bangkok as your hotel during your recent visit and for taking the time to provide us with your valuable feedback.
I was very concerned to read your comments, which reflect dissatisfaction about your recent experience and especially about our handling your complaint. We have investigated the issue and that has been already addressed with the relevant department heads and team members concerned to assure that these issues will not occur again in the future.
I look forward to welcoming you to Millennium Hilton Bangkok in the future so that we can show you that we can do better.
Sincerely,
Robert Schlenther
Director of Operations
Millennium Hilton Bangkok
为了去iconsiam所以特地住在千禧希尔顿，步行时间约5至十分钟。饭店房间有重新装潢，满舒适。饭店早餐走总量丰富路线，但就是丰盛的大陆型早餐，没有地方特色有点失望。是先有emal请饭店准备沙发床给孩子，但到现场却说没相关讯息，退房速度很慢，房间讯息也有错误，柜台人员脸很臭，下次来曼谷试试看别间。
Dear AppleTreeMAMA,
Greetings from the Millennium Hilton Bangkok!
Thank you for choosing the Millennium Hilton Bangkok as your hotel during your recent visit and for taking the time to provide us with your valuable feedback.
I was very concerned to read your comments which reflect dissatisfaction about your recent experience in our property. I do apologies for what may have been perceived as lack of attention from my staff. As hoteliers, our mission is to provide high quality services to our guests in order to ensure their satisfaction.
Your comments have been shared with the relevant department heads and team members concerned. This valuable feedback allows us to continually monitor and improve both quality of our products and standards of services provided.
Rest assured that our team members endeavor to make a concerted effort to achieve ultimate guest satisfaction and we hope to have the opportunity to welcome you back in the not too distant future.
Sincerely,
Robert Schlenther
Director of Operations
Millennium Hilton Bangkok
酒店就在湄南河畔，在房间也可以透过大玻璃窗看到往来摆渡的船只。
酒店设施不算新，你要求不苛刻的话，住起来还是很舒服。睡觉时很安静，夜晚的湄南河安静而美丽。早起一睁眼拉开窗帘，就看到充满活力的湄南河，可以直接感受到湄南河独特的魅力。
酒店提供摆渡船，大概30分钟一趟。下了船就是地铁站，去哪里都很方便。
酒店旁边就是iconsiam，一层有很多当地的小吃，很方便懒人觅食。
另：我飞的是红眼航班，早上8、9点就到酒店了，但是入住要下午才能办。酒店提供了可以使用酒店健身房淋浴的服务，非常的赞！！！
其他服务一般，无功无过～
早餐不太好吃
Dear Road751732,
Greetings from the Millennium Hilton Bangkok!
Thank you for choosing the Millennium Hilton Bangkok as your hotel during your recent visit and for taking the time to provide us with your valuable feedback.
We are pleased to learn that you have enjoyed your overall stay with us. Your comments have been shared with the relevant department heads and team members concerned. This valuable feedback allows us to continually monitor and improve both quality of our products and standards of services provided.
Rest assured that our team members endeavor to make a concerted effort to achieve ultimate guest satisfaction and we hope to have the opportunity to welcome you back in the not too distant future.
Sincerely,
Robert Schlenther
Director of Operations
Millennium Hilton Bangkok
