Dear kennntseng,
Thank you for your honest review. We are disappointed to hear that you faced some service issues during your stay at the hotel. I have investigated further and found in record that you were not happy with our laundry service and our service team had to re-wash the cloths. I would like to sincerely apologize for the inconvenience and we will take necessary correcting step to avoid such incident to happen again. If there is anything further that you would like to bring to my attention where we have an opportunity to improve, please do not hesitate to write to me separately at debdyuti.dasgupta@marriott.com.
I am however glad to hear that you found our rooms comfortable and the breakfast choices satisfactory. We will look forward to welcome you back at the Courtyard by Marriott Bangkok, hopefully soon when the international travel conditions get more relaxed. Till then please stay safe and positive.
Kind regards,
Debdyuti Dasgupta
General Manager
debdyuti.dasgupta@marriott.com