Dear 2018MAJH,

In response to your review I would like to again explain our booking policy once again.

Yes, your original booking was for 4 people at 4pm for 3 hours. We had called the day before to confirm your booking, which you confirmed for us, we also explained to you our booking policy; to please arrive 15minutes earlier so we can explain our menu and go through the different products. However; you arrived more than 45min late without noticing us. All reservations are held for a grace period of 15minutes, after which they are cancelled automatically.

This was all nicely explained to you and your family when you arrived at our Spa. We also tried to offer you alternative treatments so we can still accommodate you even though our spa was fully booked.

Our team tried everything to make you happy, including offering an alternative time in the evening, the next day, even recommending other spa's in the area to help you and your family.

We were very patient to wait for you and your family to make a decision, but you seemed very upset and reluctant to come to a decision. You then told us if you cannot have the 3hour package you are not interested and you walked out.

We recommend all our spa guests to please arrive 15minutes before your treatment time, we understand Bangkok's traffic issues and kindly request all guests to call us directly if you are running late.

Our service promise at Infinity Spa is to provide all our guest's with a memorable and relaxing experience, we apologize that yours was not.

Kind Regards,


Attiwatt.P
Spa Director