细小的'酒店'，位于小巷子内，设施陈旧、浴缸污糟到不得了，床上有尘螨咬脚，毛巾架下跌，花洒喉快断(要求后有维修及换喉)。窗外的城市景是电缆和电线杆，截的士要走到大街，这里不会有的士等客，位于两个BTS站之间，步行约10分钟。
每天未到6am给楼下小贩叫卖声吵醒，在 legacy suites 住了4晚及补钱early check in，房内竟然有门连接隔壁房间，有客人入住的晚上，清楚听到对话内容，一字一句都听到。客厅闻到一阵渠味，一夜过后，早上最浓烈。
夜班前台挺差的，预计时已经付全数给hotels.com，她竟然不知道要再收钱，我说已经付了她不相信在辩驳，最后她查了电脑确认我已付款。去曼谷最糟透了的住宿体验。
尊敬的 Peggy C,
感谢您花时间分享您的经历。虽然我们希望能够给您更好的住宿体验，但您的评论对我们学习并改进我们的服务非常重要。我们虽然致力于为顾客提供好的住宿体验，但很显然我们的服务仍然存在缺失，且不能使您满意。
在此，请允许我为您在入住期间对您造成的不便致以最诚挚的歉意。
我们将会密切跟进您所提出的问题.
谨启忠诚于您的
N Norasedhsiri
經理
感谢Aueng和所有的服务人员。他们使我们在这里留下了令人难忘的回忆。房间又大又干净。可以熨烫，还有迷你厨房，适合家庭居住。我们和4个孩子一起住，他们也有残疾人设施。他们还能为你安排出租车。
Dear Shabnam3,
Thank you for taking time to share your review. We are very much delighted to see that you had a pleasant stay and enjoyed the service of our staffs, especially of Aueng who is one of our greatest assets.
It is a pleasure indeed to have you stayed with us this time and we are looking forward to welcoming you again should your travels bring you back to Bangkok.
Best regards,
N Norasedhsiri
Front Desk Manager
除了房间里非常浓烈的烟味，我真的找不到什么毛病，而且这是一家非常安静的酒店。非常棒的早餐和游泳池，出色的工作人员使这次居住变成了一次非常愉快的经历。但烟味该怎么说呢?
Dear georgep43,
Thank you for taking time to share your recent experience with us. We are please to see that you rate us as an OK hotel and that our staffs made your stay a pleasant one, despite the smoke smell you have encountered in the room. We take this very seriously and your comment has been internally share with our maintenance team so that the could look into it and ensure such lapses do not occur again.
We once again thank you for you feedback and we hope to have a chance to welcome you again, hopefully in the not too far future.
Best regards,
N Norasedhsiri
Front Office Manager
很好的房间，很棒的酒店。早餐很好吃。我在传统套房住了3晚，酒店离市场很近。酒店在素坤逸路29号，出租车司机都知道。房间很大很干净，位置很好——从地铁和轻轨走过来只要几分钟。很棒的选择！！
Dear RakeshSarma,
Thank you for sharing your review following your recent visit. We are greatly delighted to see that you had a pleasant stay and we hope to welcome you again soon.
Best regards,
Nondanig Norasedhsiri
Front Office Manager
