Dear sean cully,
Thank you for sharing your experience as recent stay Citichic Hotel.
We're disappointed to read hotel facilities and service did not meet your expectation.
Compass Hospitality Management was in charged this property since 01 June 2018.
Renovation plan was on process to improve hotel rooms, facilities and service.
Please accepted our sincere apologize for inconvenience cause.
Best wishes,
Pisit C.
General Manager