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附近酒店
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1 - 6 条点评,共 90 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月24日的点评

从入住的第一天到出发旅行的最后一天,我们在这家清迈安纳塔拉酒店套房度过了一段美好的时光。 这家酒店的工作人员全都是非常友好和乐于助人的。 这里的房间是非常舒适、干净的,而且布置得相当豪华。 这家酒店的地理位置是十分优越的,你可以选择步行大约20分钟或者乘坐便宜的优步到达老城区那边游览,这真的是很不错的选择。

感谢 steven_tlh
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
GM_AnantaraChiangMai,清迈安纳塔拉服务式套房 的 General Manager,回复了这篇点评2019年7月2日已回复
Google 翻译

Dear steven_tlh,

Warm greetings from Anantara Chiang Mai Serviced Suites and thank you for sharing your kind review on Trip Advisor.

It sounds like you had wonderful stay while here in Chiang Mai. I would agree that our location beside the Ping River is a perfect base from which to explore the best that Chiang Mai has to offer.

On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members.

We look forward to welcoming you again for another memorable stay in Chiang Mai.

Warmest regards,

Syahreza Ishwara
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月11日的点评

便利的位置,夜市就在它旁边。很喜欢度假村建了一座古色古香的房子作为领事馆。酒店位置可选带度假房或1/2/3卧室的公寓。安纳塔拉总是有良好的服务和酒店的安排是令人放松的。

感谢 Billy_Chan_68
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
GM_AnantaraChiangMai,清迈安纳塔拉服务式套房 的 General Manager,回复了这篇点评2019年4月22日已回复
Google 翻译

Dear Billy_Chan_68

Greetings from Anantara Chiang Mai Serviced Suites and thank you for sharing kind review on Trip Advisor.

It sounds like you had wonderful stay while here in Chiang Mai. I would agree that our location beside the Ping River creates a very relaxed and elegant resort atmosphere while being only steps away from the markets and buzz of the town of Chiang Mai. And while I also agree that we are the perfect location for a relaxing escape.

And there is no doubt that the resort is well recognised internationally due to it's stunning architecture as well as it's personalised service.

We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and look forward to welcoming you again in the future to making your stay even more amazing in any way we can.

Yours sincerely,

Syahreza Ishwara
General Manager

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2019年3月31日的点评

在加入会员之前, 已经参观过房间, 这次则是带着家人正式的入住

饭店迎宾人员会贴心递上美美的花项链, 毛巾, 饮料和小点心欢迎我们入住, 再办理住房手续, 感觉开始脱离曼谷的快速步调, 心情开始享受清迈的优闲的步调...

入住的房型是公寓式有两个房间, 客厅和厨房, 之前签约的Roy还特意亲送水果来打招呼, 礼轻情意重; 房间相当舒适, 里面的设备都很齐全, 在顶楼有个无边际游泳池, 可以看见对街的另一栋安娜塔拉, 以及周遭清迈市容

饭店的位置不错, 附近有不少商店, 基本上步行就可以找到吃喝的, 真要跑比较远的话, 建议可以选用Grab(跟Uber一样), 是个经济实惠的方式

个人相当推荐饭店的下午茶, 看起来份量不是太多, 但是我们的肚量也不是太争气, 四个人居然差点没吃光, 增加了不少的热量

总结, 个人相当喜欢清迈, 气温比起曼谷凉爽, 也没那么壅挤, 步调悠哉, 下回还是会再选择入住这家饭店

感谢 arthurpeng70
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
GM_AnantaraChiangMai,清迈安纳塔拉服务式套房 的 General Manager,回复了这篇点评2019年4月3日已回复
Google 翻译

Dear arthurpeng70

Greetings from Anantara Chiang Mai Serviced Suites.

It is a pleasure to hear about your amazing story with us. Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. Inspiration is a key hallmark of the Anantara brand, and we love to hear the things we are doing exceptionally well, so that we can build on the experiences we offer and make them even more amazing. It’s also crucial to know what matters to our guests the most, and we truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat.

We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai!

Yours sincerely,

Syahreza Ishwara
General Manager

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年3月10日的点评 通过移动设备发表

来清迈玩,住在这家酒店,跟家人一起预订了舒适的房间。房顶的游泳池真的太赞了,还可以欣赏到日出日落的风光。员工热情友好,真的感谢你们!真的是难忘的住宿体验呀。

感谢 Thanyaspicy
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.th.tripadvisor.com 查看原文
GM_AnantaraChiangMai,清迈安纳塔拉服务式套房 的 General Manager,回复了这篇点评2019年3月12日已回复
Google 翻译

Dear Thanyaspicy

Greetings from Anantara Chiang Mai Serviced Suites and thank you for sharing kind review on Trip Advisor.

It is a pleasure to hear about your amazing story with us. Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. Inspiration is a key hallmark of the Anantara brand, and we love to hear the things we are doing exceptionally well, so that we can build on the experiences we offer and make them even more amazing. It’s also crucial to know what matters to our guests the most, and we truly appreciate the time you’ve taken to share your views about our luxurious retreat.

We look forward to welcoming you again in the future and to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai!

Yours sincerely,

Syahreza Ishwara
General Manager

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2019年3月4日的点评

巳第5次入住,所有房型巳住过,今次我们7人入住了一间8人的3bedroom suit,另外8人分别入住了2间2bedroom suit在清迈来说,(1) 房间地方不算大,酒店整体太小,感觉焗促,(2)7人入住,但只提供了6人的个人用品,(3)check in时前台服务员告知只提供2张房卡,我说我有7人及以往入住都是每人一张房卡,她说最多只能提供4张房卡,我坚拒此安排,职员问了经理后告知可安排,当时见有位穿suit的人,估计是经理,出来看一看就回去,但并没有和我对话,虽然事程解决但有hard feeling,(5)告知酒店有住客朋友生日,问有否蛋糕安排,酒店居然回应只能提供1块蛋糕(1 piece)给我朋友,如要整个蛋糕需要付款,我强调我们3个房间一共15人, 估不到这是5星酒店的服务,当然我亦拒绝接受此蛋糕.上一次是去年12月入住,在住宿其间亦有遇到不满,作出投诉后解决,但经理重来没有向我作出任何交待,我是常客每年至少回清迈一至二次,以前有感到服务宾至如归,回来有回家感觉,自原有经理调到另一国家工作后,服务大不如前,不是下层员工服务问题,虽服务员是如此有礼及经常面露笑容(明白他们都是听上级指示),是管理层问题,感到没受到尊重.因此我继续会再来清迈,但不会再回来此酒店.

感谢 alan3901
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com 查看原文
GM_AnantaraChiangMai,清迈安纳塔拉服务式套房 的 General Manager,回复了这篇点评2019年3月4日已回复
Google 翻译

Dear alan3901

Thank you for choosing Anantara Chiang Mai Serviced Suites for your stay in Chiang Mai.

As a highly valued returning guest, May I take this opportunity to apologise sincerely for any dissatisfaction you experienced. Please rest assured that I am taking all of your constructive feedback very seriously, and I am investigating the matters you have raised so as to improve the services we offer.

I apologise deeply if our team members did not serve with attentive personal service. We will make any changes necessary to improve our service and product offering, so that guests can look forward to journeys of luxurious discovery, in every aspect of their stay.

Guest comfort is of the utmost importance, and the Front Desk staff assures me that they did everything possible to accommodate your needs by issued the key cards for you and party.

I trust that the above explanations demonstrate our commitment to offering all of our valued guests the very best of our hospitality and services.

Should you have any further queries please do not hesitate to contact me so that I can assist you.

Yours sincerely,

Syahreza Ishwara
General Manager

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