Dear Reviewer,
Thank you for taking the time to write a review of your recent stay at Shangri-La Chiang Mai.
At the outset, I am very sorry to find out that your experience with us did not meet your expectations and, please kindly accept my sincerest apologies for any inconvenience caused. We always appreciate the time our valued guests dedicate sharing their comments about their stays, as it gives us a great opportunity to further improve our services. Rest assured that your feedback has been addressed to all our relevant managers, for their immediate attention.
We truly value your loyalty and we hope this experience has not marred your overall perception about our hotel.
We look forward to welcoming you back and please, feel free to contact me directly, if there is anything I can do to further assist you with.
Yours sincerely,
Gabriele Lombardo
General Manager