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1 - 6 条点评,共 2,316 条
TripAdvisor 中国会员
1周前点评 通过移动设备发表

入住日期:2018年12月
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
Gabriele L,清迈香格里拉大酒店 的 General Manager,回复了这篇点评回复时间:3天前

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1周前点评 通过移动设备发表

我想不出来哪个是我们住宿的最亮点--是超赞的酒店还是细心的服务呢?总之,我们在这里度过了很开心的周末,感觉到自己被宠坏啦。员工总是尽最大努力满足我们的需求,而且总是给我们的小孩意想不到的惊喜。我们定了家庭套房,就在观景的俱乐部楼层,可以容纳我们全家人,很推荐。泳池最近安装了一个水滑梯,每十分钟就会往下面的游泳者泼下一大盆水。儿童们和大部分成人都会很喜欢哒。

感谢 Dan188
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Gabriele L,清迈香格里拉大酒店 的 General Manager,回复了这篇点评回复时间:3天前
Google 翻译

Dear Dan188,

Thank you for taking the time to share your feedback following your recent stay at our beautiful urban resort.

I am glad to read that you and your family had a wonderful stay with us, and that you were particularly impressed with the genuine hospitality displayed by our colleagues, along with the daily little gifts offered to your children by our housekeeping team. We truly believe in delivering hospitality from the heart and I shall certainly pass on your warm note to my colleagues, who are always pleased to hear thoughtful feedbacks from our valued guests.

Also, I am very pleased to read that you could relax by and enjoy our beautiful free-form tropical pool, set amidst lush exotic gardens and with its newly built water slide, which represents indeed an ideal and enjoyable venue to relax and have fun, for all our guests from any age.

We look forward to welcoming you and your family back to our beautiful urban resort soon again. Please, feel free to contact me directly if there is anything I can do to further assist you with.

Yours sincerely,

Gabriele Lombardo
General Manager

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3周前点评

酒店位置方便 房间够大但有点旧
服务员有礼 能用流利英语交流
早餐选择尚可 味道不过不失
游池泳个边有少许异味 要加强卫生

感谢 tcwchew
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
Gabriele L,清迈香格里拉大酒店 的 General Manager,回复了这篇点评回复时间:3周前

敬愛的顧客, 感謝您花時間與我們分享您的住宿體驗。您寶貴的評價對我們提升服務設施水平非常重要。我們非常高興您能滿意清邁香格里拉提供的服務。關於您指出我們酒店提供的設施與游泳池問題,我已經反映相關部門進行調查改進。我的團隊希望您在我們酒店有一個愉快的回憶,也希望在不久的將來您會回來造訪清邁。再次感謝您對香格里拉酒店的信賴!我和我的團隊都十分期待您的再次光臨。祝好, Gabriele Lombardo 清邁香格里拉酒店總經理。

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4周前点评 通过移动设备发表

我最近住在清迈香格里拉酒店,真的非常棒。从机场接我们到酒店的专车非常友好热情。酒店前台非常热情的欢迎我和家人。房间超级干净,视野很棒。门房员工也非常热情,告诉我们怎么去素食餐厅,怎么游玩。女服务员非常热情,确保我们有足够的洗漱用品和饮用水。我下次再来清迈,香格里拉是我的唯一选择。

1  感谢 Quest44016316837
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Gabriele L,清迈香格里拉大酒店 的 General Manager,回复了这篇点评回复时间:3周前
Google 翻译

Dear Mr William,

Warmest Greetings from the Shangri-La Hotel, Chiang Mai!

We would like to express our sincerest appreciation for sharing such a lovely feedback related to your recent stay with us.

It is a real pleasure to hear that you found the resort very welcoming, starting from the limousine driver, to the front desk, the concierge services, housekeeping and, above-all, with that heart-warming hospitality consistently displayed, which differentiates us.

Mr William, the whole team will be waiting for your next return to rediscover our unique hospitality from the heart once more.

Please, feel free to contact me directly if there is anything I can do to further assist you with.

Yours sincerely,

Gabriele Lombardo
General Manager

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2018年10月28日的点评

我对香格里拉酒店的唯一的另一次体验是在宿务,我期待同样的服务水平。 这里并不差,但它并没有让我有一个特殊的经验或让我愿意再试一次。如果你确实要住在这里,就升级到地平线俱乐部,它绝对是值得这额外费用的。他们经常提供小吃,咖啡,茶,开胃菜和蛋糕。很棒!早餐很好,但很多苍蝇和蚊子四处乱飞。我很喜欢下午去游泳池,这里很棒,可以从清迈繁忙的街道中逃离。酒店附近有许多购物场所。

1  感谢 Scott H
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Gabriele L,清迈香格里拉大酒店 的 General Manager,回复了这篇点评2018年10月31日已回复
Google 翻译

Dear Scott H,

Thank you for taking the time to share your feedback of your recent stay with us.

The whole team work hard to deliver an exceptional guest experience straight from the heart, and it is apparent in this case that we fell short, by not being able to delight you, as per your expectations. If you give us a chance to earn back your trust, I can assure you that we will do our best to deliver you that greatest resort experience you came to expect, and which so many of our valuable guests have talked about in their previous reviews.

Please, feel free to contact me directly, if there is anything I can do to further assist you with.

Yours sincerely,

Gabriele Lombardo
General Manager

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2018年10月20日的点评 通过移动设备发表

我们非常喜欢住在清迈香格里拉酒店。这绝对是我们在泰国称之为家的地方。标准一如以往的住宿一样完美无瑕,我们总是觉得自己是客人。我们非常感谢所有的员工……我们经常联系的人有乔治、旺达、亲爱的、鲍、贝尔和乔以及为我们的住宿做出贡献的许多人,还有许多我们没有亲自接触的所有部门。我们还会回来的!

感谢 Hoppydm
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Gabriele L,清迈香格里拉大酒店 的 General Manager,回复了这篇点评2018年10月28日已回复
Google 翻译

Dear Hoppydm,

What a fantastic review and thank you so much for such high praises, once again, to our team and the overall quality of service you enjoyed.

It is always a pleasure to learn that we have met our customers’ expectations, and your kind words of appreciation mean a lot to us.

Dear Hoppydm, we are thrilled to hear that you will return back to Shangri-La, Chiang Mai again, and we truly appreciate your loyalty. All of us, especially George and his team, can’t wait to welcome you back for another fantastic stay.

Please, feel free to contact me directly if there is anything I can do to further assist you with.

Yours sincerely,

Gabriele Lombardo
General Manager

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