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1 - 6 条点评,共 817 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月6日的点评

感谢安娜曼德拉别墅度假村的员工,在我入住期间给我很多照顾。别墅非常法式,食物很美味。他们特意过来欢迎我,让我感觉自己很特别!谢谢。

感谢 Thomas Y
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
nguyenvanvo,安娜曼德拉别墅度假村 的 General Manager,回复了这篇点评2019年7月8日已回复
Google 翻译

Dear Valued Guest,

The friendliest greeting from Ana Mandara Villas Dalat Team and also big thank you for your time to post an excellent comment & rate for us here.
We are appreciate your comment about our French Village, best foods, and also warm hospitality from our staffs.
In the end, we were so happy that you had an enjoyable stay with us. We hope that you will return to us for a longer stay.
Thanks & Best Regards,

Nguyen Van Vo
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月4日的点评

这是一个非常好的假期。这种复古的酒店氛围加上专业的酒店团队,为我们的假期创造了一个完美的体验。我推荐这家酒店和大叻这座城市,因为这里的参观活动提供四种不同语言的版本,所以即使不懂越南语也可以很好的进行参观。

感谢 Hakfa
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
nguyenvanvo,安娜曼德拉别墅度假村 的 General Manager,回复了这篇点评2019年6月13日已回复
Google 翻译

Dear Valued Guest,

The friendliest greeting from Ana Mandara Villas Dalat Team and also big thank you for your time to post an excellent comment & rate for us here.
We are appreciate your comment about our fresh cool air and warm hospitality from the hotel staffs, and also the excellent services.
In the end, we were so happy when seeing you feel comfortable and enjoyable stay with us. We hope that you will return to us for a longer stay.
Thanks & Best Regards,

Nguyen Van Vo
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月11日的点评

我选择这家度假村是为了庆祝我父母的生日和他们的结婚周年纪念日。工作人员给我们挑选了位置最好的度假别墅,从那里无论去哪里都很方便。工作人员们都非常友好且训练有素。我们每天都在等着享用我们的早餐与晚餐,因为他们提供的食物真的很美味。我们在大叨的这次旅程非常愉快,并且一直住在安娜曼德度假村。我们一定会再来这里住的。

感谢 emmamW7488RZ
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
nguyenvanvo,安娜曼德拉别墅度假村 的 General Manager,回复了这篇点评2019年6月13日已回复
Google 翻译

Dear Valued Guest,

The friendliest greeting from Ana Mandara Villas Dalat Team and also big thank you for your time to post an excellent comment & rate for us here.
We are appreciate your comment about our fresh cool air and warm hospitality from the hotel staffs, and also the excellent services.
In the end, we were so happy when seeing you feel comfortable and enjoyable stay with us. We hope that you will return to us for a longer stay.
Thanks & Best Regards,

Nguyen Van Vo
General Manager

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Tripadvisor 中国会员
2019年4月19日的点评 通过移动设备发表

入住日期:2019年4月
旅行类型: 情侣游
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
nguyenvanvo,安娜曼德拉别墅度假村 的 General Manager,回复了这篇点评2019年6月13日已回复
Google 翻译

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2019年3月11日的点评 通过移动设备发表

在越南期间最喜欢的一家酒店,独栋别墅很有法式浪漫气氛,酒店的陈设也很有氛围,早餐比较普通,建筑有特色

感谢 Emilywang256
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
nguyenvanvo,安娜曼德拉别墅度假村 的 General Manager,回复了这篇点评2019年4月1日已回复
Google 翻译

Dear Valued Guest,

The friendliest greeting from Ana Mandara Villas Dalat Team and also big thank you for your time to post an excellent comment & rate for us here.
We are appreciate that you took your time to post us a comment about our fresh cool air and warm hospitality from the hotel staffs, and also the excellent services.
In the end, we were so happy when seeing you feel comfortable and enjoyable stay with us. We hope that you will return to us for a longer stay.
Thanks & Best Regards,

Nguyen Van Vo
General Manager

举报业主不当回复
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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年1月23日的点评

我们试图预订2晚的Highland Retreat套餐,是因为我儿子的生日快要到了。说明里是说套餐费用里包含了税费,但是当我继续预订的时候,看到他们添加了多得难以置信的税费。直接给酒店发了封邮件,他们告诉我是网站出了问题...然后他们给这个套餐开价8000000,而不是4900000,晚一点又改成6800000...欺诈?先引诱你来预订然后改变价格?跟前台员工交流非常受挫,他们似乎就不能明白问题在哪里。我们预订了另外一家酒店,但是有一晚来这里吃了晚餐。餐厅很简单,贫乏的装饰,毫无氛围。食物还可以。给我儿子过了一个失望的生日。我要求了3、4次直接与经理或管理层沟通,都被无视了。

感谢 zebra48
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
nguyenvanvo,安娜曼德拉别墅度假村 的 General Manager,回复了这篇点评2019年1月24日已回复
Google 翻译

Dear Mr. Albert Holtslag,

Friendliest greeting from Ana Mandara Villas Dalat Resort & Spa team.
Thank you for sharing your disappointment during your time of reservation with our team. We would like to apologize that our explanation did not clear enough to your expectation. That was a mistake from our side and we have discussed it with our related person to be more detailed for future bookings like yours.
But, there are some points that I would like to make it clearer for you. As I have checked all the reservation process, you require a Highland Retreat Package at 5,590,000 vnd / package basically including:
- Two nights stay with breakfast in VILLA ROOM (which is only 28 square meter)
- 01 set menu Dinner for two persons.
- 01 birthday cake instead of 01 way airport pick up (as you requested for your soon birthday, we did flexible for you on this).
- Discount 30% discount on Spa (before 17:00 pm).
- Discount 10% discount on Excursion.
- 10% government TAX & 5% service charge (As almost hotel in Vietnam applied this rate of fee; this is issue by government, so we have to follow our local law)
But there is 1 more request that you would like to stay in a twin room, and our staff did explain to you that twin is only available with bigger room like Villa Studio (which is 40 square meter) and Villa Suite (which is 52 square meter), compare to the package (Villa Room) we have to surcharge upgrade fee for the bigger room as below:
- 400,000vnd/room/night from Villa Room - Villa Studio, so it's will be 800,000vnd for 2 nights of your Highland Package, so total amount of your HIGHLAND PACKAGE WITH VILLA STUDIO would be: 5,590,000 vnd + 800,000vnd = 6,390,000 vnd (The same as what we emailed for you)
- 800,000vnd/room/night from Villa Room - Villa Suite (02 level), so it's will be 1,600,000vnd for 2 nights of your Highland Package so total amount of your HIGHLAND PACKAGE WITH VILLA STUDIO would be: 5,590,000 vnd + 1,600,000vnd = 7,190,000 vnd (The same as what we emailed for you also)

In the message we also try to give you 1 more better option with more benefits for your son’s best memories on his birthday holiday that you can choose our LAMOUR PACKAGE basically at price 7,200,000vnd for staying at VILLA ROOM (28 sqm)
- LAMOUR PACKAGE at VND 8,000,000 net/room/02 nights for staying at Villa studio (40sqm) (including 800,000vnd upgrading fee for 2 nights)
- LAMOUR PACKAGE at VND 8,800,000 net/room/02 nights for staying at Villa suite(52sqm) (including 1,600,000vnd upgrading fee for 2 nights)
The package including:
• Two nights stay for two persons
• 01 set menu romantic dinner for two persons
• 01 birthday cake instead of 01 way airport pick up
• Selection of body massage or city tour for two persons at complimentary
• 10% government TAX & 5% service charge
I thought that you read the email without the name of the package and the profit included, so It’s made you feel confuse on what we try to explain to you.
There are no hotel allow you to stay in their big room and pay for the small room rate. Upgrading fee is very popular and our team tried to explain this matter to you. Certainly it’s the same as when you book a Economy Class seat and Business Class seats for flight, the customers have options to pay an upgrade fee. And also TAX and service fee is also be added whenever you get to payment process. It’s not displayed on your first screen as for more attractive price to viewers, so it's so the price about 4,900,000 which is exclusive of TAX and fee. Most of hospitality place they do that way, not only our resort. Our team also tried to send to you a detail explanation email with picture of screen shot however we did not receive any further response from you.
Our Director could not attend to all minor matters which can be resolved by lower Department Leaders and we feel sorry you feel different as this is our policy, and I believe that all the organization do this way. Who our director will be if all of our guest would like our director to email them.
About our restaurant, it’s a colonial villa, so it’s may not meet your expectation. It’s be there to meet all of our villa theme. We also took note to our restaurant team that you would come for your son’s birthday, and asked them to take good care for you, and we are disappointed with your rating.
Thank you for your comments and we do hope you will take a chance to stay in our resort as this time you did not.

Sincerely,
Ana Mandara Villas Dalat Resort & Spa

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