这家酒店真的很好。相对我们支付的来说很大的房间，好的服务，浴室是非常好的，免费的早餐很棒，有良好的设施如健身房，游泳池和台球。这里有点在城镇外围，但是有一个免费的运输服务，每天4次，所以这不是一个问题。我读了一些评论说工作人员是不友好的，但我可以向你保证，在我最近的访问期间，这肯定不是这样的。他们非常友好，乐于助人，而且他们甚至多走了额外的一英里，让我们感到受欢迎。我们在我的生日期间住在这里，所以他们给了我一个非常大而且美味的巧克力蛋糕，这是一个不错的姿态。一次非常好的住宿体验！更多
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我刚刚在周末住了一晚。 该度假胜地位于林图恩湖，距市中心仅7公里。 度假村周围环绕着许多松树和美丽的花园，您可以在湖边附近的人行道上漫步。 豪华房很好，但是在周末，人多又拥挤。 早餐还可以，品种不多，服务还可以。
Dear Mr ThaiMinhSon,
Warmest greeting from Terracotta Hotel and Resort Dalat,
Thank you for such a complimentary review. Here at the Terracotta Hotel and Resort our staff work incredibly hard to ensure that our guests are well taken of and have everything needed for an enjoyable visit. Learning that your stay was outstanding and that you found the service delivered by our team to be excellent is music to our ears. We hope to have the opportunity to welcome you again for another outstanding experience at Terracotta Hotel and Resort Dalat in the not so distant future.
Thanks and Best Regards.
Hotel Manager.
这个地方本身很漂亮，位于湖边的牧区。我们的别墅有3个房间，非常宽敞，但是设计得很灰暗，有很大的空间，都是空的和没用过的，别墅很脏，清洁水平很差，床单和毛巾上面都有污渍。他们不是用吸尘器打扫，而是用扫把。在房间的入口处，有一个盛着先前客人吃剩的食物的锅。一个花园长椅被用作起居室的桌子，上面满是污渍，很脏。房间里没有空调，只有风扇。服务员并没有把浴液和洗发精装满，也没有清洗玻璃杯。每次我们都必须要求员工做这些事情。在餐厅里可供选择的食物相对较少。如果食物或饮料吃完了，在我们提醒之后，服务员才会来补充。所以我成了餐厅的主管，因为主管不称职。此外，酒店正在对人行道进行翻新，一大早就听到了巨大的撞击声和敲击声，扰乱了客人的平静，完全破坏了我们所期待的安静体验。前往市内的班车(只有3班)数量很少，而且返程的车安排得不够，工作人员非常冷淡，我们觉得自己不受欢迎！花这么多钱入住这家酒店真不值得！
Dear Mr/Ms צחי צ,
Warmest greeting from Terracotta Hotel and Resort Dalat,
Thank you for your feedback. We greatly appreciate the positive comments about the hotel and our wonderful team. Having said that, we have read and analyzed each and every comment very carefully, the sole intent being to improve upon our mistakes and areas of improvement. We firmly believe that only a genuine well-wisher gives such detailed feedback, we are very grateful to you.
Please be assured your experience was certainly not reflective of our usual standard of service and we do apologize for any inconvenience that you may have faced. We are confident that we will be able to step up to the plate and show immediate improvement in all areas mentioned.
Should your travels bring you to Terracotta Hotel and Resort Dalat, please do write to me directly and we assure you an extremely pleasant stay.
Thanks and Best Regards.
Hotel Manager.
如果你想找个安静的地方，这是个完美的选择。我们很开心住在这家很棒很不可思议的酒店，员工服务很热情。房间宽敞而干净，床很舒服，WiFi也很赞。自助早餐也不错，很多种食物，尝起来很棒很新鲜。这是四星级酒店的水平，只需要提高一下英语对话能力，因为你们有太多外国顾客了。我肯定会再回来入住这家酒店。高度推荐！
Dear Anderson,
Thank you for choosing to stay with us recently and we are delighted to learn that you had enjoyed your stay.
It is always our passion to ensure that our guests experience an excellent vacation and happy memories of their stay with us and we are so grateful for your nice comments.
Once again, thank you and we hope to host you as our return guests in the very near future.
Best regards,
Le Tan Triet
Director of Sales & Marketing
Email: dosm.dalat@terracottaresort.com
因为天气原因，我们来到了大叻。我的朋友强烈推荐我们去这家度假村住宿，于是我们在这里住了三个晚上。这里的基础设施很齐全，维护的也很好。花园是如此的自然和美丽。我们真的很喜欢度假村花园里的新鲜蔬菜和水果。每个餐桌上都有玫瑰，工作人员非常的热情和友好(包括行李员，酒吧服务员，客房服务员，园林管理者)。但是我认为酒店的管理者应该提升一下管理水平，因为我们在办理入住手续时，有一个不是很好的经历——当我把护照交给他时，客服部经理没有向我们打招呼，他以为我是导游？？然后我们的护照就被酒店保管了，正如他所说，直到我们退房付款时，才会将我们的护照还给我们。与这个地区的其他度假村相比，自助早餐很不错。但大部分员工的身上都没有名牌，经理们总是拿着智能手机玩耍，只有员工在照顾客人。餐厅里面的经理与客人间，几乎没有任何交流，甚至都不会看客人一眼，这让人感觉很不受尊重。但不管怎样，我们在这里住得还是很开心的，我们享受着这里夏天凉爽、新鲜的空气。
Dear VanH,
Thank you for choosing to stay with us and for taking the time to review us.
I thank you for your feedback in the areas where we were not able to meet all your expectations. Nonetheless, our leaders are tirelessly doing their best to ensure that knowledge and skills of our associates reach to the standard by continuously providing training on professionalism and service.
In this sense, we do apologize for any inconveniences that you had experienced and rest assured that should you give us another opportunity to host you again and you will see how beautiful changes we are.
We look forward to welcoming you back on your next visit to this city.
Thank you once again. Best regards,
Le Tan Triet – Director of Sales & Marketing
Terracotta Hotel & Resort Dalat
我和我的妻子在特拉可塔度过了4个轻松的日子。酒店距离城镇15分钟路程，但幸好每天有4次往返城镇的班车（我们每天都在坐）。特拉可塔是一家湖畔酒店，拥有宁静的步行道和庭院。有游泳池，健身房，休闲区和水疗中心，都是分开独立的房子。有2个早餐区，室内和室外，但由于众多的旅游团，非常满和非常忙碌。不幸的是，酒店不提供摩托车租赁服务。达坦拉瀑布距离酒店仅有5分钟路程，乘客自己控制的过山车非常棒。整体来说，特拉可塔为你在探索大叻市的旅行提供干净宽敞的空间。我肯定会在下次旅行时再来。
Dear Mr Young C,
Thank you for choosing to stay with us recently and we are delighted to learn that you had enjoyed your stay.
It is always our passion to ensure that our guests experience an excellent vacation and happy memories of their stay with us and we are so grateful for your nice comments.
Once again, thank you and we hope to host you as our return guests in the very near future.
Best regards,
Le Tan Triet
Director of Sales & Marketing
Email: dosm.dalat@terracottaresort.com
所以从表面上看，这家充满现代化的智能酒店是坐落在美丽的场地上的，这家酒店距离大叻是很近的，这家酒店是可以安排客人乘坐酒店班车到达的。 但可悲的是，现实远非美好...这家酒店基本上是围绕大规模的中国旅游业而建造的，并且，这家酒店所做的和不提供的很多服务都是基于这一点的。 这里的食物是我在越南吃过的最差的，自助早餐的质量也是很差的，晚餐的菜单是更差的。 我们发现这里的工作人员都是很友好的，但缺乏训练，他们竟然用开瓶器打开我们的螺旋盖葡萄酒。 我是可以继续住在这边的，但是你们知道吗，我只是想进去喝上一杯，但是发现酒吧是关门了的! ！ 因此，就目前情况而言，我是无法评价这家酒店的，但如果你真的到这边住宿了，你会发现这边的确是有屋顶的，床也至少是很舒服的。
Warm greetings from Terracotta Hotel & Resort Đà Lạt!
Thank you for choosing Terracotta Hotel & Resort for your recent holiday and for taking the time sharing your experience with other travelers.
It is with disappointment that I read about your experience during your stay with us. The delay in service that you experienced is by no means the standard that we are determined to provide. As much as apology will not change the outcome of your experience, I do extend it to you with sincerity.
Once again, we thank you and we apologize for the inconvenient caused. Feedback like yours helps us to improve the services and products we deliver, bringing us closer to where we want to be
I hope that we get the chance to have you stay with us again. Once again, thank you for sharing your experience and we look forward to welcoming you again in the near future
Warm regards,
Le Tan Triet
Director of Sales & Marketing
Email: dosm.dalat@terracottaresort.com
