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1 - 6 条点评,共 1,111 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月4日的点评

酒店很棒,在我们入住期间,有几位出色的员工帮助我们。因为同时有很多人在度假,所以有点吵,但这不是酒店的错。因为我们住的时候很匆忙,自助餐感觉不值得花100万越南盾,因为食物已经被吃了很多,他们不能很快补充上来。我建议在酒店很忙的时候,去别的地方吃饭。

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感谢 chels972
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
gmnovotelhalongbay,下龙湾诺富特酒店 的 General Manager,回复了这篇点评2019年8月7日已回复
Google 翻译

Dear chels972,
We thank you so much for taking the time to share your review to us.
It is grateful to read that you were keen on our staffs and the hotel's services as well. However, we also apologize for the quality of dinner buffet which didn't meet your expectation.
Rest assured that we will improve the dinner buffet as quick as possible to bring the best experience to the guest.
We look forward to welcoming you back our hotel soon.
Sincerely,
Novotel Ha Long Bay Management Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月29日的点评

我喜欢在诺富特酒店的居住经历。由于天气炎热,夏天来这里旅行并不是一个好选择,但这里的服务非常好,我可以在最好的条件下享受我的旅行。这不是最棒的旅行,但绝对它是一家令人难忘的酒店!

感谢 anne h
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
gmnovotelhalongbay,下龙湾诺富特酒店 的 General Manager,回复了这篇点评2019年8月7日已回复
Google 翻译

Dear our anne h,
Thank you for sharing your feedback regarding your stay at Novotel Ha Long Bay. It is delighted to learn that you enjoyed your stay and appreciate your positive comment in regards to services. Although the summer weather was quite hot, hopefully you had a wonderful experience with us at Novotel Ha Long Bay. Many thanks again for your constructive comment. We hope to have chance to welcoming you back to Novotel Ha Long Bay soon.
Sincerely,
Novotel Ha Long Bay Management Team

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月10日的点评

我们一家五口在诺富特酒店住了5晚。那时刚好学校放假,酒店有点繁忙。但工作人员确保我们得到了很好的照顾。Tung非常友好,乐于助人,他给了我们很多贴士和建议。他总是在早晨问候我们,帮助我们制定每日计划。你可以从诺富特(Novotel)预订下龙湾(Halong Bay)的乘船旅行,我们就预定了,非常享受那次旅行。步行10分钟可到SunWorld公园。理想的家庭酒店。

感谢 Oskirv
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
gmnovotelhalongbay,下龙湾诺富特酒店 的 General Manager,回复了这篇点评2019年7月12日已回复
Google 翻译

Dear Oskirv,
Thank you for taking time to give us your valuable feedback about your stay at Novotel Ha Long Bay. We are motivated by your compliments about the staffs. I am sure that I will impart to all the staffs especially Mr Tung. We also apologize you for the Halong Bay Boat Tours. We look forward another opportunity to welcome you back to Novotel Ha Long and bring to you the best service to explore our beautiful city.
Sincerely,

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2019年6月30日的点评

下龙湾诺富特酒店非常好,员工非常棒,我们非常享受在那里的入住。设施很好,健身中心和早餐都很好。它的地理位置在核心地段!!!

感谢 evastarry
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月16日的点评

这是一家不错的酒店,酒店里面打扫的很干净,而且酒店离主题公园以及景点非常的近,酒店的房间能够看得见哈龙湾的美景。这家酒店提供的早餐也还可以,但是餐馆里面的员工经常会忽视客人的存在,也可能是因为在周末的时候顾客很多吧!酒店的前台男员工,并不是非常的乐于助人并不友好,我把一个盒子放在了前边的大厅,忘记带回房间,因为我觉得再过几个小时我就要办理对方手续,所以我就没有拿上去,酒店的员工却告诉我,让我把东西带回房间,因为他们不会帮我们看东西,我们的东西可能会被人偷掉。这到底是什么理由呀,客人想把东西放在前台还不行吗?还必须让人带回房间,对这家酒店太失望了。

感谢 Kiet Q
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
gmnovotelhalongbay,下龙湾诺富特酒店 的 General Manager,回复了这篇点评2019年7月8日已回复
Google 翻译

Dear Mr Kiet Q,
Thank you for spending time to give us the feedback about your stay at Novotel Halong Bay. We were very glad when we received your compliments about: Room, our location and foods in the hotel. Beside that, we also noted your complaint about the bell- boy and waiter attitudes. First of all, we would like to apologize you for all the inconveniences in the hotel. We also hope that you can sympathize with us in the high demand season. There has been the number of guests using the services of hotel everyday especially this season. So sometimes the quantity of staff was not enough. But we will try to restrict all the negative things to the guest as more as possible. About the case between you and our bell - boy, I am sure that I will warn him and train his attitude as a good staff. Once again, on the behalf of Novotel Halong Bay, we would like to apologize to you and hope another opportunity to welcome you back to our hotel.

Sincerely,

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月29日的点评

下龙湾诺富特酒店是一家很漂亮的酒店,但位置离市中心有些远。房间很棒很干净。酒店内有一个很不错的泳池和酒吧,餐厅也相当不错,但在早餐时间餐厅里非常拥挤和吵闹,自助餐时间也很拥挤,所以我认为在下龙湾诺富特酒店花钱订早餐不太划算。酒店的工作人员总是非常友好和乐于助人。

与 Accorhotels.com 合作收集的点评
感谢 Klaus2011
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.de 查看原文
gmnovotelhalongbay,下龙湾诺富特酒店 的 General Manager,回复了这篇点评2019年7月8日已回复
Google 翻译

Dear Klaus2011,
Thank you for spending time to give us your valuable feedback about your stay at Novotel Halong Bay. Your satisfactions about the facilities, the pool and bar,... is exactly our expectation and our responsibility. I will impart your praises to our staff of all departments as a huge motivation to work better and better. Beside that, we will note your issue about another noisy customer and the struggle during the breakfast buffet. Because this time has been the high season so hopefully you can sympathize with us. We also have tried to control and balance everything to bring the best feeling to the customer when using our services. We will try more to find out the solutions for this problem. We look forward to seeing you again in the hotel very soon.
Sincerely, The Hotel Management Team

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