Dear Anthony C,
We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay.
It is a great pleasure to receive positive feedback. I will share your comments with our team to encourage all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Executive Assistant Manager
We thank you so much for taking the time to share your review to us.
It is grateful to read that you were keen on our staffs and the hotel's services as well. However, we also apologize for the quality of dinner buffet which didn't meet your expectation.
Rest assured that we will improve the dinner buffet as quick as possible to bring the best experience to the guest.
We look forward to welcoming you back our hotel soon.
Novotel Ha Long Bay Management Team
Dear our anne h,
Thank you for sharing your feedback regarding your stay at Novotel Ha Long Bay. It is delighted to learn that you enjoyed your stay and appreciate your positive comment in regards to services. Although the summer weather was quite hot, hopefully you had a wonderful experience with us at Novotel Ha Long Bay. Many thanks again for your constructive comment. We hope to have chance to welcoming you back to Novotel Ha Long Bay soon.
Novotel Ha Long Bay Management Team
Thank you for taking time to give us your valuable feedback about your stay at Novotel Ha Long Bay. We are motivated by your compliments about the staffs. I am sure that I will impart to all the staffs especially Mr Tung. We also apologize you for the Halong Bay Boat Tours. We look forward another opportunity to welcome you back to Novotel Ha Long and bring to you the best service to explore our beautiful city.
Dear Mr Kiet Q,
Thank you for spending time to give us the feedback about your stay at Novotel Halong Bay. We were very glad when we received your compliments about: Room, our location and foods in the hotel. Beside that, we also noted your complaint about the bell- boy and waiter attitudes. First of all, we would like to apologize you for all the inconveniences in the hotel. We also hope that you can sympathize with us in the high demand season. There has been the number of guests using the services of hotel everyday especially this season. So sometimes the quantity of staff was not enough. But we will try to restrict all the negative things to the guest as more as possible. About the case between you and our bell - boy, I am sure that I will warn him and train his attitude as a good staff. Once again, on the behalf of Novotel Halong Bay, we would like to apologize to you and hope another opportunity to welcome you back to our hotel.
Thank you for spending time to give us your valuable feedback about your stay at Novotel Halong Bay. Your satisfactions about the facilities, the pool and bar,... is exactly our expectation and our responsibility. I will impart your praises to our staff of all departments as a huge motivation to work better and better. Beside that, we will note your issue about another noisy customer and the struggle during the breakfast buffet. Because this time has been the high season so hopefully you can sympathize with us. We also have tried to control and balance everything to bring the best feeling to the customer when using our services. We will try more to find out the solutions for this problem. We look forward to seeing you again in the hotel very soon.
Sincerely, The Hotel Management Team