Thank you for sharing your positive feedback on your recent stay with us.
Most importantly, I am delighted to learn that we have lived up to your expectations. The team at Hanoi Rendezvous Hostel joins me in thanking you for acknowledging our efforts. I trust your commendations will spur them to continuously strive towards excellence.
Once again, thank you for letting us know of your satisfactory experience with us and we will look forward to welcoming you and your family to Hanoi Rendezvous Hostel in the near future!
Best regards ,
Anna Nguyen/Ms & Hanoi Rendezvous Team
First of all, thank you so much for sharing your feedback with us.
I truly regret to read that your experience with our travel desk has not been pleasant.
Please rest assured that your experience does not reflect the quality of service of our travel desk are used to provide to our guests.
We take a great concern referring to your feedback. Please allow me to express my sincerest apologies for the annoyance and inconvenience you were subjected to.. May I invite you to contact us via email@example.com for further details of your experience so we could investigate deeply to avoid future occurrence?
Thank you again for sharing your experience, and I look forward to hearing from you soonest.
Az Hanoi Team
Thank you for your review, and we are happy that you liked our Hostel. We are disappoint to hear that you have had your money stolen, but as we have notified you on the doors to all the rooms in our terms and conditions and hostel rules, that you should not leave money or anything of value in the rooms, as we offer a secure service if you hand the money in at the reception. We as a hostel can not control everything that happens in the rooms as our dorms can have up to 16 people in the, so it is up to the customer to take care of their belongs. We do not know who took your money and he said only that there were other people in the room. But you can not review and make statements like this, with out giving proof.
This is an protected building and yes you may have to walk to the 5th floor but this is all part of what makes our Hostel interesting. We also have stated that in all of our OTA platforms.
We really hope that we will see you again soon in Ha Noi.
AZ Hostel Team