297
5
1
0
1
雯 王
2024年4月4日点评
入住日期：2024年4月旅行类型：情侣旅行
优惠度
舒适度
地点
卫生与卫生
服务
睡眠质量
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
LE CHANVRE SALES LE CHANVRE HANOI，Le Chanvre Hanoi Hotel & Spa 的 Owner，回复了这篇点评
回复时间：2024年4月5日
Dear Valued customer,
Thank you for your kind feedback about your stay at Chanver Ha Noi Hotel & Spa. We're thrilled to hear that you enjoyed our enthusiastic service, authentic dining experience, and convenient location next to Hoan Kiem Lake.
Your comments about our French-style architecture, high-end aromatherapy, and rooftop sky bar are greatly appreciated. We're continuously working to enhance our accommodations and amenities to provide a memorable stay for our guests.
We look forward to welcoming you back for another enjoyable experience in Hanoi.
Best regards,
Thanh Nguyen Chi (Mr.)
Front Office Manager.
Thank you for your kind feedback about your stay at Chanver Ha Noi Hotel & Spa. We're thrilled to hear that you enjoyed our enthusiastic service, authentic dining experience, and convenient location next to Hoan Kiem Lake.
Your comments about our French-style architecture, high-end aromatherapy, and rooftop sky bar are greatly appreciated. We're continuously working to enhance our accommodations and amenities to provide a memorable stay for our guests.
We look forward to welcoming you back for another enjoyable experience in Hanoi.
Best regards,
Thanh Nguyen Chi (Mr.)
Front Office Manager.
此回复为企业代表所写的主观评论，并不代表 Tripadvisor LLC 的观点。
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1 - 6 条点评，共 304 条
Paradise45484676497
1
酒店的服务员非常热情，早餐也很不错！有现做的粉，顶楼景观也很好！最主要的是地段太方便了，想在老城区闲逛的话，住这儿真的是个很不错的选择，吃喝玩乐都非常方便，除了周末的晚上可能会堵车，因为附近人太多了，房间也有一点点小，不过瑕不掩瑜，非常棒的体验！
服务非常好，每次进门的时候都有人帮忙开门，入住的时候一直都有在帮忙介绍。早餐正常，服务员一直都有在服务。房间临街，景色不错，就是有点吵，也还好。地理位置优越，离还剑湖很近，周围有很多商户。中午延迟一会儿退房也答应了，邮件回复蛮快
入住日期：2024年9月
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感谢 Paradise45484676497
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
LE CHANVRE SALES LE CHANVRE HANOI，Le Chanvre Hanoi Hotel & Spa 的 Owner，回复了这篇点评2024年9月7日已回复
Dear Mr. Tan,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience at our hotel and enjoyed our enthusiastic staff, the rooftop view, and our freshly made noodles at breakfast. It's always our pleasure to assist our guests and provide the best possible service, whether it's opening the door or sharing local insights during check-in.
We’re glad you found our location convenient for exploring the Old Quarter, and we appreciate your understanding about the weekend traffic—it's part of the lively charm of the area! We also take note of your feedback regarding the room size and street noise. While our location offers proximity to many attractions, we are continuously exploring ways to enhance the comfort and tranquility of our rooms.
Thank you again for choosing us. We hope to welcome you back on your next visit to Hanoi!
Warm regards,
Thanh Chi Nguyen (Mr.)
Front Office Manager.
此回复为业主反馈，并不代表Tripadvisor以及其合作方的意见。