Thank you for choosing to stay with us at the Hilton Garden Inn Hanoi and for sharing your kind feedback on the TripAdvisor.
I am so pleased to read that you enjoyed all aspects of your visit, in particular the service provided by our team members. I'll definitely share your encouraging words with whole the team and surely, they will be thrilled to know that they had exceeded your expectations.
We appreciate your warm recommendation and hope it will not be long until we welcome you again, when your travels bring you to this lively city.
酒店的房价不是特别便宜，如果并非用积分兑换，当然可有更多更优质更高性价比的选择。钻石会员也没有特别的待遇，毕竟只是garden Inn 不要有太高期望
Thank you for choosing to stay at Hilton Garden Inn Hanoi and taking the time to share your honest feedback.
Our regret is that we did not do well enough to meet and exceed your expectation on your recent visit. Please allow me to first and foremost apologize for any inconvenience caused you and for what you have made felt.
May I assure you that it is never our intention to provide our guest than the best service and facilities, especially for our Diamond members. Kindly rest assured that your candid feedback has been shared with related heads of department to review the possibilities of improvement.
Despite your disappointment on this occasion, we do hope to have the opportunity to welcome you back so that we will be able to provide you a better experience. In the meantime, if I can ever be of any further assistance, please do not hesitate to contact me via email@example.com.
Please accept my sincere apologies for any shortfall in service standards you received.
I will investigate your issues with the team, to ensure we are delivering the level of service expected, from all guests, at all times.
Thank you for sharing with us your personal and wonderful feedback regarding your recent visit.
We are delighted to learn that you had an excellent stay and particularly enjoyed our service. Your very kind words for your team members, front desk agents, Ms. Thuong from housekeeping team as well as the bartenders are truly appreciated and would surely motivate our team to keep delivering an exceptional service to all our valued guests.
Once again, thank you for making us hotels your choice and we look forward to welcoming you again soon.
Thank you for having stayed with us and for providing your great review on the TripAdvisor.
It is wonderful to know that you enjoyed every aspects of your visit, from the room, internet access to the hotel location. I will surely share your kind feedback with the team to keep them motivated in giving our valued guests an excellent service.
We look forward to welcoming you again soon.