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1 - 6 条点评,共 708 条
TripAdvisor 中国会员
1周前点评 通过移动设备发表

入住日期:2019年10月
旅行类型: 全家游
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
Connector29594963835,河内希尔顿花园酒店 的 Manager,回复了这篇点评回复时间:1周前
Google 翻译

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2019年8月22日的点评 通过移动设备发表

酒店的房价不是特别便宜,如果并非用积分兑换,当然可有更多更优质更高性价比的选择。钻石会员也没有特别的待遇,毕竟只是garden Inn 不要有太高期望

感谢 FlyingwithJustin
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
Connector29594963835,河内希尔顿花园酒店 的 Manager,回复了这篇点评2019年8月22日已回复
Google 翻译

Dear FlyingwithJustin,

Thank you for choosing to stay at Hilton Garden Inn Hanoi and taking the time to share your honest feedback.

Our regret is that we did not do well enough to meet and exceed your expectation on your recent visit. Please allow me to first and foremost apologize for any inconvenience caused you and for what you have made felt.

May I assure you that it is never our intention to provide our guest than the best service and facilities, especially for our Diamond members. Kindly rest assured that your candid feedback has been shared with related heads of department to review the possibilities of improvement.

Despite your disappointment on this occasion, we do hope to have the opportunity to welcome you back so that we will be able to provide you a better experience. In the meantime, if I can ever be of any further assistance, please do not hesitate to contact me via hoang.thihong@hilton.com.

Sincerely,

Hong Hoang
Operations Manager

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2019年8月21日的点评

早餐水准一般,很多东西都是凉凉的吧。
对待高等会员的服务不佳。
价位比旁边的希尔顿没差多少,服务跟设施差了一大截。

感谢 christing0126
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
Andrew N,河内希尔顿花园酒店 的 General Manager,回复了这篇点评2019年8月21日已回复
Google 翻译

Dear christing0126

Please accept my sincere apologies for any shortfall in service standards you received.
I will investigate your issues with the team, to ensure we are delivering the level of service expected, from all guests, at all times.

Kind regards
Andrew

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月3日的点评

我很早到达酒店,工作人员热情地为我提早办理入住,服务太棒了。我想要感谢工作人员,包括清洁服务员 (thuong),特别是酒保。如果没有他们的照顾,我的旅行不会这么成功。

与 Hilton Garden Inn 合作收集的点评
感谢 Golfboyyk
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Connector29594963835,河内希尔顿花园酒店 的 Manager,回复了这篇点评2019年8月4日已回复
Google 翻译

Dear Golfboyyk,

Thank you for sharing with us your personal and wonderful feedback regarding your recent visit.

We are delighted to learn that you had an excellent stay and particularly enjoyed our service. Your very kind words for your team members, front desk agents, Ms. Thuong from housekeeping team as well as the bartenders are truly appreciated and would surely motivate our team to keep delivering an exceptional service to all our valued guests.

Once again, thank you for making us hotels your choice and we look forward to welcoming you again soon.

Kind regards,

Hong Hoang
Operations Manager

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2019年7月27日的点评 通过移动设备发表

入住时是希尔顿钻卡,饭店很厚道升级为套房,原以为饭店上网速度很慢,实际体验不输日韩的速度.以饭店在河内市区的位置跟价钱还有入住舒适度,个人觉得CP值非常非常非常非常高.交通就是叫Grab从机场来饭店,也才30万盾上下而已

感谢 EATAI
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
Connector29594963835,河内希尔顿花园酒店 的 Manager,回复了这篇点评2019年7月29日已回复
Google 翻译

Dear EATAI,

Thank you for having stayed with us and for providing your great review on the TripAdvisor.

It is wonderful to know that you enjoyed every aspects of your visit, from the room, internet access to the hotel location. I will surely share your kind feedback with the team to keep them motivated in giving our valued guests an excellent service.

We look forward to welcoming you again soon.

Kind regards,

Hong Hoang
Operations Manager

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