跟两位朋友入住了家庭套房5天4晚，本来是订普通家庭房，但套房价钱只差一点点，面积却大很多，所以选择入住。出发前，酒店会不时发电邮或whatsapp讯息期待我们的到访。当我们到达酒店，酒店门前有小马路，职员立即走过来带我们过马路，十分亲切！职员每个人任何时候都脸带笑容，每次看到都十分窝心。而且酒店经理是个年轻的小帅哥，应该是叫Kris，笑容十分阳光，刚好入住第一天是他接待我们。不过到第四天才再次看见他，大概是放假了，当他看到我们，马上起来跟我们说long time no see，真够开心！另外，柜台的小姐和另一酒店经理kevin都十分友善，每当我们出入都帮我们叫grab，留意车辆到了没！这间酒店的职员绝对是下次再次入住的原因！房间也很好睡，床超级大！早餐是半自助，可以另外下单点其他食物，我每天都点一碗pho吃呢！哈哈
Dear Ms. Echomiki,
Thank you very much for taking the time to leave us feedback with regards your most recent stay at Hanoi Garden Boutique Hotel & Spa this August 2019. I am so pleased that you enjoyed your visit to us, and found our breakfast and our staff to be wonderful. I am also very grateful for you noting those individuals whose service stood out. I know that Kris, Sarah, will all be over the moon to have been mentioned by name!
I certainly also appreciate the service preferences which you shared with us directly at the hotel, so that we may tailor a next visit to us. With my sincere thanks for you selecting our hotel for your Hanoi Holiday, and for your care and attention in leaving us a lovely review!
Kevin Hoang (Mr.)
Dear Mrs. Li Sa,
Thank you very much for take your valued time after coming back home to share your truly opinion here with excellent comment for your recent stay at our Hanoi Garden Boutique Hotel & Spa.
We are so happy and proud of serving you at highest level of service from the room to the staff and The Garden Spa as well as make you feel like staying at home away from home. Your words are really our biggest gift and give us more motivation to work better and make all of our future guests' stay most comfortable.
On behalf of all staff at Garden Boutique Hotel & Spa, I would like to express our deepest thanks to you once again.
Wish you all the best and we do hope to have chance welcome you back soon when you plan to come back oneday.
Kevin Hoang (Mr.)
Dear Ms. Tzulin Chuang,
Firstly, I am so pleased to read your truly opinion once after your stay with us this July 2019. Here at Hanoi Garden Boutique Hotel & Spa, We take a great pride in our team and the exceptional service in which they provide. So your comments regarding them are very much appreciated. With the unique motto of our hotel is ‘No request is too large, No detail is too small’ we are constantly aiming to ensure that all of our beloved guests have all of their needs catered for during the stay. It makes me proud to share your lovely feedback with all the team who make your birthday trip to be outstanding.
Lastly, On behalf of HGBH Team, I would like to thank you very much for giving such a fantastic review and we look forward to welcoming you back in the not too far distant future when you manager to return.
Thanh Hoang (Mr.) - Hotel Manager.