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1 - 6 条点评,共 2,250 条
2020年1月8日的点评

饭店服务的品质无法言喻,在入住前饭店即发现我的不连续住房的预约,并再来信确认并告知饭店可协助的服务,实在非常贴心。
从抵达饭店的门口就可以开始完全的放松,在门外礼宾人员即接收我们的行李,寄放到进房后送到我们的房内,完全不耗费我们的一丝力气,使用Grab app不太清楚时礼宾人员也很耐心的协助我们。
我们预定的房型为市景三人房,房间非常的宽敞舒适,空间上三个人的大行李箱打开来空间还是绰绰有余,拉开窗帘日光能照进房间,温暖又明亮。我们有一位80岁的老人家,床的软硬度很适合她,不用担心太软。我们外出去了两日游回来后甚至还在床上摆了welcome home的图案欢迎我们,虽然这里不是我真正的家,但在这入住了三晚,甚至在最后一晚得到亲手写的卡片,让人非常感动。饭店从硬体设施到优质的服务让人感觉太美好,以后来河内绝对都会回来这个家。
餐厅的服务人员也非常的亲切,早上一进门即热情的问候。食用素食的长辈可以不用担心,选择的种类很多,服务人员都会很热心的讲解内容物。
饭店本身的地理位置非常的好,完全不用担心吃,基本上旧城区的景点如果脚力没有问题都走得到。
最值得分享的是柜台的前台人员非常的亲切又专业,你可以坐着办理入住手续,一边享受着迎宾饮料与点心,仿佛来到渡假酒店。每日前台都会关心我们的行程、入住的舒适度,甚至关心我们的航班,询问是否有需要协助的地方。以及每日早上出门、晚上回来亲切的问好,这股正能量让我这4天3夜都过得非常好。在入住过程中我们发生了一个意外是把手机遗落在我们自己预订的一日游的车上,并请前台协助联系,多亏有她的帮忙,我才能找回手机,协助我的是一位前台的女员工,很遗憾没有记下她的名子,但我相信在这个让人感到宾至如归的服务体制下,员工都能相互的学习,选择善良,每一位员工都有功劳在。
很幸运能入住到这间饭店,优质的服务,非常值得我花时间在此推荐这家酒店!

感谢 ling6527111
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
HanoiMarvellousHotel,河内奇妙Spa酒店 的 Customer Service,回复了这篇点评2020年1月12日已回复
Google 翻译

Dear Lina Yang,

Warmest greetings from Hanoi Marvellous Hotel and Spa!

We truly appreciate the time you have taken to share your feedback about your recent stay with us on TripAdvisor community, your 5-star review fills our hearts with joy.

Now I am writing to express how deeply touched we are by your meaningful review and it is a delight to read every word of it. Our team works hard and does our best every single day to make sure that we provide you with personalized service and make our guests feel "AT HOME" that would make them want to return in the future and I am delighted that we were able to achieve this during your stay. We strive to maintain the highest standards not only in service, but also in ensuring our rooms and facilities and are well maintained at all times. We really do appreciate your wonderful review, and on behalf of the entire team here, I would like to thank you for your very kind words.

We are looking forward to being your chosen hotel again during your next trip to Hanoi.

Your faithfully,

Tom Vu / Mr.

Customer Service

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2019年10月23日的点评 通过移动设备发表

柜台人员服务非常棒,CP值高。
柜台接待会热心告知旅游景点以及帮忙换钱。
如果有在klook/kkday上面订购行程,柜台接待会帮忙确认安检。

感谢 Excursion803827
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
HanoiMarvellousHotel,河内奇妙Spa酒店 的 Customer Service,回复了这篇点评2019年10月24日已回复
Google 翻译

Dear 維仁鄭,

I would like to personally thank you for choosing Hanoi Marvellous Hotel & Spa for your stay in Hanoi, and taking the time to write such a fantastic review about your stay with us.

I am delighted to read that you enjoyed such a lovely time with us, and that we exceeded your expectations in all areas of your stay. Our team works very hard to deliver exceptional service for our guests, and it is always very heart-warming to be recognized for all of our efforts. Our entire team thanks you for your very kind words and we look forward to welcoming you back to Hanoi very soon.

Best regards,

Tom Vu / Mr.

Customer Service

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2019年10月22日的点评

服务真的很好,预约按摩,但因为客人较多延误时间,最后还给我们折扣,最后离开 还送了我们一个小礼物,真的很推荐这间,绝对会让你非常享受

感谢 Elliuyutzu
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
HanoiMarvellousHotel,河内奇妙Spa酒店 的 Customer Service,回复了这篇点评2019年10月24日已回复
Google 翻译

Dear Ellie,

We are most grateful that you took the time to publish this excellent review about your recent stay at Hanoi Marvellous hotel and spa. How wonderful your review is!

It is indeed a great pleasure to host your stay and we could not thank you enough for choosing Hanoi Marvellous hotel and spa among nearly seven hundred accommodations in Hanoi. Thank you for particularly highlighting the outstanding hospitality from the staff who always do their best to ensure our guests' stay is as memorable as possible. It is certainly rewarding for the entire team to receive such positive comments especially to know that we left you such a positive impression for you to want to come back for another stay.

Marvelous Hotel and Spa is your new home in Hanoi. We are indeed looking forward to welcoming you back with us soon.

Best regards,

Tom Vu / Mr.

Customer Service

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月19日的点评 通过移动设备发表

我从来没有见过一家酒店的工作人员像河内奇妙Spa酒店的员工如此友好。我们遇到的每一个人都非常友好而且乐于助人。有一份欢迎的礼物,有一张特别的便条和一份离别礼物。所有其他的酒店都比不上河内奇妙Spa酒店。在经历喧闹嘈杂的河内街道后,从门口进来,这里总是既热情又宁静的。

1  感谢 waterbessie
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
HanoiMarvellousHotel,河内奇妙Spa酒店 的 Customer Service,回复了这篇点评2019年10月21日已回复
Google 翻译

Dear JDM,

We are most grateful that you took the time to publish this excellent review about your recent stay at Hanoi Marvellous hotel and spa. How wonderful your review is!

It is indeed a great pleasure to host your stay and we could not thank you enough for choosing Hanoi Marvellous hotel and spa among nearly seven hundred accommodations in Hanoi. Thank you for particularly highlighting the outstanding hospitality from the staff who always do their best to ensure our guests' stay is as memorable as possible. It is certainly rewarding for the entire team to receive such positive comments especially to know that we left you such a positive impression for you to want to come back for another stay.

"Marvelous home" is your new home in Hanoi. We are indeed looking forward to welcoming you back with us soon.

Best regards,

Tom Vu / Mr.

Customer Service

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此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月14日的点评 通过移动设备发表

我们最近在河内逗留了4个晚上,当我在他们的网站上查询时,超棒的体验就开始了。在几个小时内,我收到了一个很棒的回复,回复了所有我需要的东西,甚至更多,所以我马上预订了。从我们到达的那一刻到我们离开的那一刻,我们都受到了皇室般的待遇。河内奇妙酒店和水疗中心位于河内老城区的中心,步行就可以到达许多旅游景点,包括餐馆和商店。酒店每天为你提供美味的早餐。我们经常出差,对比之后发现这里的工作人员是首屈一指的。他们为我们做的事,无论大小,没有什么是他们做不到的,从订票/取票到水上木筏,到组织我们的下龙湾之旅,再到推荐附近很棒的餐馆和商店。服务非常好,是我们住过的酒店中提供的最棒的服务感谢这里的工作人员,使我们在河内奇妙酒店和水疗中心的住宿变得如此不可思议。

1  感谢 Xee666
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.nz 查看原文
HanoiMarvellousHotel,河内奇妙Spa酒店 的 Customer Service,回复了这篇点评2019年10月18日已回复
Google 翻译

Dear AubryD,

I would like to personally thank you for choosing Hanoi Marvellous Hotel & Spa for your stay in Hanoi, and taking the time to write such a fantastic review about your stay with us. It is brilliant to read you describe our hotel as "BEST BOUTIQUE HOTEL IN HANOI".

We are really lucky with our central placed location and that our property is near by to the Hoan Kiem lake - a heart of Ha Noi, which most of the touristic attractions are easily accessible on foot.

We were delighted to read that we were able to fulfill all of your expectations about our hotel, including our nice and well decorated rooms, tasty breakfast,... And last but not least, our great service as well as friendly and helpful staff members touched beyond your expectation. We truly believe these are the most important factors in order to make all of our guests’ stay extremely unforgettable. Thank you for also recognizing our service standard. We take great pride on our training, and also for ensuring that our guests feel very much “at home” with us - I am very pleased that we could achieve this for you.

Thank you again for your care and attention in leaving us a great and helpful review. Marvelous hotel is your new home in Hanoi. We are indeed looking forward to welcoming you back with us soon.

Warm regards,

Tom Vu / Mr.

Customer Service

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2019年10月6日的点评

从一进门就感受柜台人员的细心,在check in的时间,会准备茶水点心让我们不无聊,在10月3日两个走到腿快断的人,一开房门看到那摆饰,整个超惊喜,老公很开心,因为连我都没帮他准备蛋糕,哈哈。但我带他来玩啦~哈哈一直到退房共五天。真的很贴心的服务让我备感窝心。

感谢 polly1230
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
HanoiMarvellousHotel,河内奇妙Spa酒店 的 Customer Service,回复了这篇点评2019年10月7日已回复
Google 翻译

Dear polly,

We are most grateful that you took the time to publish this excellent review about your recent stay at Hanoi Marvellous hotel and spa. How wonderful your review is!

It is indeed a great pleasure to host your stay and we could not thank you enough for choosing Hanoi Marvellous hotel and spa among nearly seven hundred accommodations in Hanoi. Thank you for particularly highlighting the outstanding hospitality from the staff who always do their best to ensure our guests' stay is as memorable as possible. It is certainly rewarding for the entire team to receive such positive comments especially to know that we left you such a positive impression for you to want to come back for another stay.

Hanoi Marvelous Hotel and Spa is your new home in Hanoi. We are indeed looking forward to welcoming you back with us soon.

Best regards,

Tom Vu / Mr.

Customer Service

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