Thank you for taking the time to let us know how we are doing and for giving us a high five star for all that we do.
It is truly nice to know that our efforts are paying off. Please continue to visit us and we hope you make us part of your traditions. We have the privilege to serve you for many years to come.
On behalf of the team
我們非常感謝你的客氣話。 我們很高興你喜歡我們的員工和我們的氛圍。 我們希望能再次見到你！
Dear Mr. Petran,
Thank you very much for taking the time to feedback on your experience.
We are glad that you enjoyed our facilities and we take good note of your comment about the music at the gym.
You'll be happy to hear that we will reformulate our semi-buffet breakfast menu so that all our guests fully understand that order of hot dishes is unlimited. We will forward your nice comments to Olivier, the restaurant manager, and our Front Office team.
We look forward to welcoming you again!
Wir wünschen Ihnen einen schönen Tag!
Thank you very much for taking the time to share your experience.
It was very disappointing to learn of the inexcusable reply to your comment.
I can assure you that we are addressing the appropriate staff to ensure significant improvement in that area.
All our apartment features a kitchen (kitchenette in studios) and a table which can be used as a dining table or a desk with electric outlets positioned accordingly. We describe it as “desk/table” on our website.
If you stayed in a Deluxe Studio, the table is a high one with 2 chairs and might not come across as a comfortable working desk. All other apartment types feature a table with a regular sitting height. Most of our corporate guests book Executive Studios and enjoy the quiet working environment.
I am really sorry that our Front Office staff didn't express themselves properly. Should we haven't been fully booked on that period, we would have proposed a change of table to let your work comfortably.
Feedback such as yours is important as it gives us an opportunity to make improvements where necessary.
I hope that you enjoyed the rest of our services and that you will return to Sila and give us another chance to restore your trust in our ability to well cater to business travelers.
Please do not hesitate to contact me directly.