我们因公一直驻在酒店，今年第四年了～对酒店各方面都很认可，酒店的工作人员都特别有礼貌热情，家庭成员生日都会送上礼物，特别的日子也有惊喜，总之还是特别的有关怀，有家的感觉！所以公司出差人员以及朋友来这里我们都会介绍入住～但这周一发生了一件不愉快的事情，我们上海公司老板退房，酒店告诉少了两条方巾，还专门给我们邮件要求赔偿……说实话我震惊了，再穷也不至于拿你酒店的两条方巾呀～虽然退房时告知少了方巾，但有没有可能之前你们工作人员忘记了呢！因为我们是第四年常驻他家酒店，工作人员偶尔也会忘记倒厨房垃圾之类的事情！总之后面经过邮件和酒店经理沟通解决了，但感觉还是很不开心！后面朋友来我会考虑要不要推荐！
Dear Valued Guest,
Thank you so much for your kind review and for being a loyal guest of Sherwood Suites.
We truly appreciate your recognition of our staff's politeness, enthusiasm, and thoughtful touches. It truly means a lot to us that you consider Sherwood Suites a home away from home and recommend us to your colleagues and friends.
We sincerely apologize for the unpleasant experience your colleagues have had recently. We understand how frustrating it can be. We take guest feedback seriously and are reviewing our checkout procedures to ensure such situations don't happen again.
Thank you again for the time to share your review with us. We hope this isolated incident won't deter you from recommending us. We value your feedback and would love for you and your colleagues to continue enjoying the comfortable and caring environment you've come to expect from our hotel.
Best regards,
Sherwood Suites Management Team
在网上看到所有的评论都是满分！我都确认是对的！值得入住的酒店！价钱合理！早餐很丰富！管家部的服务员真是很热情和体贴！每天他们清洁房间都很干净！他们体贴都会帮你洗好所有碗碗碟碟和所有餐具！还有很热情的员工会可以同我们用粤语来沟通！真的很棒的！他会明白我们的心意！知道我们还没说的需求！令到我妈妈同我的家人很开心！入住4天在你们的酒店我们一家非常满意你们的服务态度！下一次来一定会来找你们！谢谢你们的服务
Dear Guest,
Thank you for choosing Sherwood Suites as your place to stay while in Ho Chi Minh City and for posting your positive review. We are very delighted to hear that you enjoyed the hotel facilities and outstanding services.
Once again, thank you for taking the time to share your experience. We appreciate your stay with us and truly want to make your experience as pleasant as possible and we hope you will continue to choose Sherwood Suites for your future travel needs in Vietnam.
Regards,
Janet
新酒店！所有设备的是意大利品牌。装饰令人很舒服
酒店的餐厅好高贵典雅，他们煮的牛肉粉真的很好吃。
房间好执得很好。很干净。价钱很合理！值得入住
但有点令人很难过就是前台的服务员！入住一个礼拜多，分两次booking但到给钱的时候他们不检查好我的card可不可以用！他们那我的卡输好了！二十分钟后她们两三次上我的房间不停叫我要提供给她们银行讯息，我身份证，又要我发信息去银行证明我刚用的card是我的。
令我真的很难过！为什么不检查好先做？
我是一个游客英语不好的！为什么不找一个最简单的方法！
但最令我最安稳就是最后又一位员工可以说中文的来帮忙！他很有礼貌还有每次见到我他到会问候我！谢谢他！令我感到加分给哪个酒店！
一走进这饭店服务员就很贴心的打招呼！由于是晚上蛮晚到达，入住手续很快就办完！
房间真的很大！浴室浴缸都很大很干净！
这种service apartment 的感觉很适合家庭或者长住者！
洗衣机跟干衣机在于另一个角落！非常贴心的设计！这样比较不会听到声音！
游泳池不算大！可是jacuzzi,steam room跟烤箱都有！健身房也很不错！
下次来还会再访
