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1 - 6 条点评,共 960 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
1周前点评 通过移动设备发表

我们在这家酒店住了两晚,非常喜欢日本人的好客。当我们到的时候,下午茶刚刚开始,我们感到非常受欢迎。每天下午3点到5点会放不同的音乐。游泳池非常小(不是真正的泳池),但在泳池喝一杯或花一些时间在水疗中心很棒。房间很简单,但有你需要的东西。西贡是座繁忙的城市,在城市度过了炎热的一天之后,能回到这样一个宁静的地方真是太好了。我们在这家旅馆遇到的每一个人都很友好,请继续提供一流的服务。

感谢 CarolinevanHerpen
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
NgocPhamSVLYen,兰兰1酒店 的 Manager,回复了这篇点评回复时间:1周前
Google 翻译

Dear CarolinevanHerpen,

Warmest greetings from Silverland Yen Hotel.

Thank you so much for such a detailed review about us on TripAdvisor.

It is wonderful to know that you enjoyed the services and all facilities provided here, and we are also your perfect choice to stay in Ho Chi Minh City. Indeed, I am glad to have your compliments about our associates' hospitality. We aim to provide for all of our guests with the highest standards in service and hospitality, so your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experience.

Hopefully we will once again have the opportunity of welcoming you back to our property in the near future. Please simply email me, I will personally take care of your reservation.

Yours sincerely,

Ngoc Pham
Operation Manager
ngoc.pham@silverlandhotels.com

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2019年7月8日的点评

They really care about their guests. 在胡志明市竞争激烈,一家比一家美的住宿中,尽管Yen不是最新建好、设计最耀眼的旅馆,却始终在tripadvisor与网路论坛上名列前茅,本次入住从迎宾到房间硬体设备,以这个价位无可挑剔,够大、清洁、迎宾亲切,步行到重要景点都OK;早餐网路上有评论说选择太少,这次入住心得是绝对够多,热菜10-12道,现做的河粉、当地小吃、美式早餐,水果、饮料选择十几种,还有当地特色甜点非常好吃,入住四天每天早餐都感受到饭店用心有更换,下午茶则有现煎可丽饼和松饼点心10-15样,刚好遇到生日,饭店还准备了小蛋糕与贴心卡片,非常贴心。但真正让我感动的是,退房前在意见表上写了,淋浴热水温度过高的问题,饭店总经理在我们离开后几周内特别亲自写信表示他有看到这个意见,也有去处理了,这是真正在乎客人反馈的态度,推荐这家旅馆给所有到胡志明的旅客。

感谢 VanesDragon
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
NgocPhamSVLYen,兰兰1酒店 的 Manager,回复了这篇点评2019年7月14日已回复
Google 翻译

Dear VanesDragon,

Warmest greetings from Silverland Yen Hotel.

Thank you so much for such a detailed review about us on TripAdvisor.

It is wonderful to know that you enjoyed the services and all facilities provided here, and we are also your perfect choice to stay in Ho Chi Minh City. Indeed, I am glad to have your compliments about our hospitality as well as our care after checking out. We aim to provide for all of our guests with the highest standards in service and hospitality, so your review is meaningful a lot for us and drives us doing better to ensure our guests will get the greatest experience.

Hopefully we will once again have the opportunity of welcoming you back to our property in the near future. Please simply email me, I will personally take care of your reservation.

Yours sincerely,

Ngoc Pham
Operation Manager
ngoc.pham@silverlandhotels.com

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年6月22日的点评

我找不到别的能比这有更好的位置的酒店了,这家酒店不仅干净而且“以越南的标准来评判还不错”——实际上酒店非常好。健身房/健身中心有点太小了,又没有空调,所以有点令人失望。但除此之外,这家酒店很棒,员工也很出色(即使我们对越南的大多数酒店都有很高的服务要求)。

感谢 noahgl
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
NgocPhamSVLYen,兰兰1酒店 的 Manager,回复了这篇点评2019年6月24日已回复
Google 翻译

Dear noahgl,

Warmest greetings from Silverland Yen Hotel.

Thank you so much for your wonderful ranking about us on TripAdvisor.

It is wonderful to know that you enjoyed the services and all facilities provided here. I am also glad to have your compliments about our hospitality as well as our central location to explore all tourist attractions nearby.

Hopefully we will once again have the opportunity of welcoming you back to our property in the near future. Please simply email me, I will personally take care of your reservation.

Yours sincerely,

Ngoc Pham
Operation Manager
ngoc.pham@silverlandhotels.com

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月7日的点评

很好的地理位置,现代化设计的住宿,免费的早餐和下午茶。物有所值!工作人员的态度也始终很礼貌。而且,他们发现办理入住的时候正好是我生日所以用他们的热情款待使我非常开心。感谢VY小姐和银城团队,让我在胡志明留下难忘的回忆。

与这家酒店合作收集的点评
2  感谢 Journey05189987204
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
NgocPhamSVLYen,兰兰1酒店 的 Manager,回复了这篇点评2019年5月8日已回复
Google 翻译

Dear Journey05189987204,

Warmest greetings from Silverland Yen Hotel!

Thank you for such a wonderful review about your recent stay at our hotel.

I am glad to know that we met your expectation, and you were impressed with our hotel facilities and services, especially from Vy - our guest relation officer. She will definitely get a reward for her outstanding performance.

In fact, we are always committed to providing the highest quality of service and accommodation to each and every one of our guests, so I will make sure that your compliments will be shared among our associates to motivate them to work hard and harder.

I do hope that we will have another chance to welcome you back to our hotel in the future. Please do not hesitate to contact me if you need further assistance.

Kindest regards,

Ngoc Pham
Operation Manager
ngoc.pham@silverlandhotels.com

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年4月26日的点评 通过移动设备发表

这家酒店位于Saigon中心,所以你能够想象到从早上6点钟开始它就会吵。房间很安静,也很小,不过足够住了。每天有免费的下午茶和现场音乐,这真是令人愉快的举措。早餐的选择一般般。有屋顶酒吧和泳池,虽然泳池更像是热水浴缸,并不适合游泳。酒吧的工作人员非常的出色。

感谢 12AlisonW
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
NgocPhamSVLYen,兰兰1酒店 的 Manager,回复了这篇点评2019年4月30日已回复
Google 翻译

Dear 12AlisonW,

Warmest greetings from Silverland Yen Hotel!

Thank you for sharing your feedback to others on TripAdvisor.

I am very happy to learn that you enjoyed our afternoon tea and had good interaction with our bar staff. However, I would like to apologize for some minor issues which did not meet your expectation. Please note that your feedback will be shared to concerned department for better improvement.

We hope that we will have another opportunity to welcome you back and demonstrate our commitment in delivering the service excellence.

Please simply email me if your travel plans bring you back to Ho Chi Minh City. I will personally handle your reservation in person.

Yours sincerely,

Ngoc Pham
Operation Manager
ngoc.pham@silverlandhotels.com

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