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1 - 6 条点评,共 3,281 条
2019年10月26日的点评 通过移动设备发表

酒店地理位置非常好 步行10分钟以内仲有大型市集 房间及天台景观一流 能够一览西贡河畔的景色 房间设施稍旧 大堂曾经翻新

感谢 kinmingl2013
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
Guestvoice t,西贡河岸万丽酒店 的 General Manager,回复了这篇点评2019年12月4日已回复
Google 翻译

Greetings kinmingl2013,

Many thanks for taking the time to share your recent stay at Renaissance Saigon.

Based on Google Translation on TripAdvisor, I am delighted to read that our location made it convenient for you to get around the city and shop within walking distance! There are so many attractions and shopping malls linked to our location.

We appreciate your feedback about our rooms. We are now on processing our remodeling of guest rooms and Club Lounge and the project will be scheduled to start around early of next year.

kinmingl2013, wishing you safe and enjoyable travels always and look forward to seeing you again soon.

Murali Viswanathan
General Manager
Renaissance Riverside Hotel Saigon

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月23日的点评

我最近在这间酒店住了几天,这几年来已经住过很多次了。酒店就在河边,每次我都住得很开心。我得知酒店房间将进行大翻修,明年完工,这非常好,因为房间虽然看起来还不错,但已经有些岁月的痕迹了。我是酒店的白金会员,休息室非常好,有美食和饮料,工作人员也都很乐于助人。你也可以去酒店里的餐厅吃饭,非常棒。顶楼有座漂亮的泳池,能俯瞰城市美景,还有间很酷的酒吧。这间酒店对于万豪旅享家(Bonvoy)会员来说是个很不错的选择!

1  感谢 moyali
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Guestvoice t,西贡河岸万丽酒店 的 General Manager,回复了这篇点评2019年12月5日已回复
Google 翻译

Greetings moyali,

We truly appreciate your continued patronage at the Renaissance Saigon and Marriott Hotels worldwide as a Marriott Bonvoy Platinum Elite member.

We are delighted to read that you always enjoy your time with us and that hotel location, food offerings and services provided by our team were highlights of your stay. Great that you enjoyed the benefits of Marriott Bonvoy program providing you with a comfortable and memorable experience.

moyali, it will be a pleasure for us all to welcome you back into our home when you return to Saigon in the future, and we wish you safe travels until we see you then!

Murali Viswanathan
General Manager
Renaissance Riverside Hotel Saigon

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月19日的点评 通过移动设备发表

我们因为这家酒店的地址和价格选择它,我们的决定是正确的。它正处于繁华的交通中心,离餐馆和商店都很近。这是一家翻修过的古老酒店,在很多区域,融入了现代设计。房间里还有一些老家具,形成了鲜明的对比。员工都很热心,友好,而且知道你在做什么,使我们第一次胡志明市之旅非常愉快。

3  感谢 HockLye
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
Guestvoice t,西贡河岸万丽酒店 的 General Manager,回复了这篇点评2019年12月12日已回复
Google 翻译

Greetings HockLye,

I very much appreciate you choosing to stay at the Renaissance Saigon while you were in Ho Chi Minh city.

We are fortunate to be located in a very central areas of District 1 and it really allows you to access most of top sites, restaurants and shops within walking distance. It is really nice to see you got the chance to do so and we do hope you discovered something wonderfully new in the town.

We appreciate your feedback about our rooms. We are now on processing our remodeling of guest rooms and Club Lounge and the project will be scheduled to start around early of next year.

Many thanks for praising our associates, making your first stay and first trip to Ho Chi Minh city a very enjoyable. They are really incredible assets team and I will ensure to convey your compliments to them.

Thank you for staying with us and we look forward to welcoming you back in the near future for another enjoyable stay at the Renaissance Saigon.

Murali Viswanathan
General Manager
Renaissance Riverside Hotel Saigon

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2019年9月30日的点评 通过移动设备发表

这真是一个好地方,可以欣赏城市和西贡河的美景。饮料很好喝,氛围也不错。游泳池旁边有动人的音乐,可以独自或与朋友们一起在这里喝上一杯。此外你也可以认识谭,他是一位很棒的人!

感谢 Murillo A
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Guestvoice t,西贡河岸万丽酒店 的 Director of Operations,回复了这篇点评2019年10月7日已回复
Google 翻译

Dear Murillo A,

Thank you so much for making the Renaissance Saigon your hotel of choice while visiting in Ho Chi Minh City.

Its great to read that you didn’t miss our Liquid Sky Bar. It is fantastic place that our guests shall enjoy stunning views overlooking the Saigon river, evening lights and seeing decorated boas sailing along the river after sundown, especially for those staying in the city for the first time.

Many thanks for your compliment to Tam for taking such great care of you. I will ensure to convey your praise to him and he will be very pleased to hear.

We do hope you keep us in mind as your hotel of choice whenever your travels bring you back to Ho Chi Minh City. Happy exploring!

Gao Le
Director of Operations
Renaissance Riverside Hotel Saigon

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2019年9月20日的点评 通过移动设备发表

在酒店的服务非常好。我们很喜欢有礼貌的Tam和Nhut,他们竭尽所能帮助我们。他们随时都想要帮助你,这令人惊讶。酒店干净美丽,在这里工作的每个人都很棒。

1  感谢 P1823VOmatthewc
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Guestvoice t,西贡河岸万丽酒店 的 Director of Operations,回复了这篇点评2019年10月7日已回复
Google 翻译

Dear P1823VOmatthewc,

Thank you for your lovely words and support to the Renaissance Saigon. It’s wonderful that you have taken the time to share your memorable experiences of our hotel.

I'm pleased to learn that you enjoyed your stay and that you were pleased with the facilities and staff service, especially Tam and Nhut for their outstanding services. I will make sure to convey your compliments to them and they will be pleased to hear your praise.

It is our pleasure to be at your services and we hope to welcome you back in the near future for another enjoyable stay the Renaissance Saigon. Happy exploring!

Gao Le
Director of Operations
Renaissance Riverside Hotel Saigon

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2019年9月14日的点评 通过移动设备发表

在越南四天期间,入住了喜来登、万丽和艾美酒店,很明显地感受到万丽酒店的接待人员相较于另外两家万豪旗下酒店有很大的差异。万丽酒店的柜台人员似乎并未依照万豪规定的准则与客人做互动与确认订房的细节。另外,态度是让我觉得最不满意的部分。接待人员让人感觉只想尽快办完入住的手续,有种想赶客人走的感觉。我当时还问柜台人员房间在几楼,但柜台人员不知道是不理我还是真的没听到,问了第二次才勉强回答。另外关于酒店设施及楼层的介绍也都没有主动提供。我并非一个喜欢刁难别人的人,但是跟喜来登与艾美酒店相比,万丽酒店人员的态度及服务的热情程度真的差太多。

因此这次旅行让我感受到房间设备并非评判一间饭店好坏的标准,第一线服务人员的态度和表现才是影响顾客满意度的最大指标。

感谢 Meander672637
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
Guestvoice t,西贡河岸万丽酒店 的 Director of Operations,回复了这篇点评2019年9月15日已回复
Google 翻译

Dear Meander672637,

Thank you for taking a moment to share your reviews on TripAdvisor. We value your continued loyalty to Marriott Hotels and it is always a pleasure to serve you.

The experience you encountered during check-in concern us and we have shared your comments with our Front Desk team to ensure this is rectified. We also will use it as training tool for future guest interactions and please accept my sincere apologies for inconvenience.

We appreciate your feedback about our rooms. I am delighted to inform you that we are now on processing our remodeling of guest rooms and Club Lounge and the project will be scheduled to start around early of next year.

Once again, I regret to learn about your experience with us. We do hope this experience will not leave an unpleasant memory and please allow us to have an opportunity to better your experience with us whenever your travels bring you back to Ho Chi Minh City.

Safe travels ahead and kind regards,

Gao Le
Director of Operations
Renaissance Riverside Hotel Saigon

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