Dear Cherrygump,
On behalf of the hotel, I would like to thank you for choosing Pullman Saigon Centre as your preferred accommodation in Saigon as well as for the time taken to share your experience with us.
It is always our great pleasure to receive a great review from you. I am glad to learn that you did enjoy our service throughout the hotel. I will definitely share your valued comments with the entire team as this is an inspired motivation for all of our connectors in the journey of providing your best playground.
On the other hand, we sincerely apologize for the unpleasant experience due to the unfit room allocation for this trip. We would definitely arrange a better room for you at most facilities for business travel and better sleep. I am pleased to be your point of contact and hope that we will have another chance to welcome you back with a more memorable stay.
Yours Sincerely,
Dinh Van Luu
Guest Experience Manager