Thank you for your feedback. When reading your note here we have thoroughly re-investigate the case, so much appreciate this opportunity to clarify it with you. First of all, we understand that you feel very displeased and please know that we are very sorry about that. Second of all, our record shows that indeed we have not received any reservation under your name at either Hum Vegetarian. Since you did not remember who you talked to on the phone, it’s virtually impossible for us to trace it further. On a Sunday when it’s always very full at Hum, we have not been able to arrange seating for your 12-guest group and for that, please know that we are also very sorry. Our staff have offered that you waited a little, but perhaps you have already been so unhappy that you did not take the offer, nor the apology from her. We understand here that language barrier might play a major role in this misunderstanding, however we would like to offer our sympathy once again that your expectation hasn’t been met. With this note, we hope you understand a bit clearer of the situation. Should you choose to visit Hum Vegetarian again, we hope it would be a very satisfactory experience. Thank you once again and best from all of us.
80 - 84 条点评，共 1,458 条
We would like to thank you for your comment in TripAdvisor. Hum Vegetarian is fortunately loved by many customers so we are mostly full all the time - a reservation is always handy like you mentioned. We are very happy that you enjoyed our dishes and hope to welcoming you soon.
Dear Carol L,
Thank you very much for visiting Hum and writing us such a great review in Trip Advisor, we cannot be flattered more. Hum is designed to be a tranquil venue for diners to truly enjoy delicious and healthy vegetarian dishes and drinks. We appreciate your helpful advice towards other valued guests. Your compliment is a huge motivation to our team, for which we truly appreciate. We look forward to welcoming you here at Hum in the nearest future.
Thank you for making us your venue of choice. We deeply understand that everything we eat every day makes huge impact on our body and spirit. Hence, all raw ingredients and materials are strictly fine selected from reliable suppliers in order to bringing natural and freshest taste at its best. We appreciate your generous comment on the tempura; indeed it has been one of the top dishes of choice at Hum, and we are still striving to perfect it, as well as to other dishes. We hope to have opportunities to welcome you back and proudly present you with many other Hum specialties. Once again, thank you for your support.
(Excuse us for not getting back to you in your language. We hope that you'll find no inconvenience in reading our message, with thanks.)