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“太差了”

Hum Vegetarian, Lounge & Restaurant
胡志明市排名第50 (共5,424家美食)
价格区间: US$8 - US$20
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氛围类别: 酒吧风格
用餐选择: 可预订
2016年8月20日点评 通过移动设备发表

很糟糕的态度,我在前一天已经订位,但抵达时确没有我的订位资料,一直说不知道是谁接的电话,让我们一行12个人,只能摸摸鼻子自认倒楣离开,连ㄧ句道歉的话也没有,也差的服务态度

感谢 Meililin
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
GS_Manager1,Hum Vegetarian, Lounge & Restaurant 的 Management Team,回复了这篇点评2016年11月24日已回复
Google 翻译

Dear Meililin,
Thank you for your feedback. When reading your note here we have thoroughly re-investigate the case, so much appreciate this opportunity to clarify it with you. First of all, we understand that you feel very displeased and please know that we are very sorry about that. Second of all, our record shows that indeed we have not received any reservation under your name at either Hum Vegetarian. Since you did not remember who you talked to on the phone, it’s virtually impossible for us to trace it further. On a Sunday when it’s always very full at Hum, we have not been able to arrange seating for your 12-guest group and for that, please know that we are also very sorry. Our staff have offered that you waited a little, but perhaps you have already been so unhappy that you did not take the offer, nor the apology from her. We understand here that language barrier might play a major role in this misunderstanding, however we would like to offer our sympathy once again that your expectation hasn’t been met. With this note, we hope you understand a bit clearer of the situation. Should you choose to visit Hum Vegetarian again, we hope it would be a very satisfactory experience. Thank you once again and best from all of us.

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撰写点评点评 (1,458)
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80 - 84 条点评,共 1,458 条

2016年7月25日点评

今年四月底跟朋友到这间店造访吃中餐 一进去之后被她漂亮的装潢吸引 感觉在炎热的夏天
满心舒畅 服务人员态度也很亲切 但是可能我们点的菜不是很好 来的量少吃不饱 烹饪方式可能是素食店吧 哈哈 煮的方式属于比较清淡的口味 我是不会再去第二次的啦 因为只是装潢不错引发不了再去的动机 这是以我个人的观点口味喔 没有其他的意思

感谢 JojoTsao
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com 查看原文
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2016年7月22日点评 通过移动设备发表

美味的食物,菜单就像小说一样吸引人。有那么多菜可以选择,价钱却很适中。我们下午的时候预订了一张座位,到的时候餐厅已经满了。我和我妻子都不是素食主义者,但我们两个都很享受这美味的一餐。

1  感谢 NZCuz
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.nz 查看原文
GS_Manager1,Hum Vegetarian, Lounge & Restaurant 的 Management Team,回复了这篇点评2016年9月20日已回复
Google 翻译

Dear NZCuz,
We would like to thank you for your comment in TripAdvisor. Hum Vegetarian is fortunately loved by many customers so we are mostly full all the time - a reservation is always handy like you mentioned. We are very happy that you enjoyed our dishes and hope to welcoming you soon.

Regards,

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2016年7月10日点评 通过移动设备发表

我所遇到最好的现代素食餐厅之一!突出的氛围和优秀的服务!两次都没有预约,我们到店后等一桌可用就上桌就餐了—— 但我还是建议预约是必要的。菜单品种丰富,十分精彩。我们点的每一道菜都很精美可口。超爱!

1  感谢 Q1375KLcaroll
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
GS_Manager1,Hum Vegetarian, Lounge & Restaurant 的 Management Team,回复了这篇点评2016年8月16日已回复
Google 翻译

Dear Carol L,
Thank you very much for visiting Hum and writing us such a great review in Trip Advisor, we cannot be flattered more. Hum is designed to be a tranquil venue for diners to truly enjoy delicious and healthy vegetarian dishes and drinks. We appreciate your helpful advice towards other valued guests. Your compliment is a huge motivation to our team, for which we truly appreciate. We look forward to welcoming you here at Hum in the nearest future.

Regards,

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2016年7月2日点评 通过移动设备发表

环境清幽,地方舒适,食材新鲜,有一些甚至只在越南找到,配搭令人惊喜。尤其喜欢蔬菜天妇罗,酱料和做法甚至比很多日本餐厅做得好!而椰子蒸菇更是首选!是第一次吃到这么好的素菜

1  感谢 Christopher_Kwok
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
GS_Manager1,Hum Vegetarian, Lounge & Restaurant 的 Management Team,回复了这篇点评2016年8月16日已回复
Google 翻译

Dear T1099JUchristopherk,
Thank you for making us your venue of choice. We deeply understand that everything we eat every day makes huge impact on our body and spirit. Hence, all raw ingredients and materials are strictly fine selected from reliable suppliers in order to bringing natural and freshest taste at its best. We appreciate your generous comment on the tempura; indeed it has been one of the top dishes of choice at Hum, and we are still striving to perfect it, as well as to other dishes. We hope to have opportunities to welcome you back and proudly present you with many other Hum specialties. Once again, thank you for your support.

(Excuse us for not getting back to you in your language. We hope that you'll find no inconvenience in reading our message, with thanks.)

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