Dear 暘軒 林,
Our pleasure to welcome you at Hum Vegetarian, Lounge & Restaurant! We are so delighted that you enjoyed the zen ambiance, attentive decorating as well as the spectacular dishes. Guests like you ignited us with motivation and made us feel confident than ever that we have been doing a good thing right. Thank you so much for your great support and we are eager to welcome you again at Hum. Wish you and your beloved ones the best to come!
(Excuse us for not getting back to you in your language. We hope that you will find no inconvenience in reading our message, with many thanks.)
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Thank you for dining at Hum Vegetarian, Lounge and Restaurant and leaving us a nice review here on Trip Advisor. We are happy that you had a good time at our place, enjoying the precious gifts of nature prepared by our innovative chefs. Thanks again for your compliment and hope to welcome you back soon (again!)
Thank you for your feedback. When reading your note here we have thoroughly re-investigate the case, so much appreciate this opportunity to clarify it with you. First of all, we understand that you feel very displeased and please know that we are very sorry about that. Second of all, our record shows that indeed we have not received any reservation under your name at either Hum Vegetarian. Since you did not remember who you talked to on the phone, it’s virtually impossible for us to trace it further. On a Sunday when it’s always very full at Hum, we have not been able to arrange seating for your 12-guest group and for that, please know that we are also very sorry. Our staff have offered that you waited a little, but perhaps you have already been so unhappy that you did not take the offer, nor the apology from her. We understand here that language barrier might play a major role in this misunderstanding, however we would like to offer our sympathy once again that your expectation hasn’t been met. With this note, we hope you understand a bit clearer of the situation. Should you choose to visit Hum Vegetarian again, we hope it would be a very satisfactory experience. Thank you once again and best from all of us.
We would like to thank you for your comment in TripAdvisor. Hum Vegetarian is fortunately loved by many customers so we are mostly full all the time - a reservation is always handy like you mentioned. We are very happy that you enjoyed our dishes and hope to welcoming you soon.