Dear Hibad_byebad,
Thank you for taking the time to share your wonderful experience at Gran Melia Nha Trang. We are delighted to hear that you enjoyed your stay and found the resort quiet, fresh, and the weather favorable.
We are particularly thrilled to read about your positive experience with our housekeeper, Julie. It is fantastic to know that her ability to communicate in Chinese, her gentle demeanor, and her caring service made your stay even more special. Julie’s dedication to providing exceptional service is truly commendable, and we are fortunate to have her on our team. Your kind words about her efforts and the impact she had on your stay are deeply appreciated.
We hope that you and your family had a memorable time at our resort and that you will consider visiting us again in the future. We will make sure to convey your heartfelt message to Julie, who will undoubtedly be pleased to hear from you.
Thank you once again for your lovely review. We look forward to welcoming you back to Gran Melia Nha Trang.
Best regards,
Elena Lopez de Silanes Gallo
Director of Guest Experience