酒店很不错，房间很干净我一开门就想睡了，每个房间也很大，床上很干净很整洁，睡了好舒服，洗手间也不错很卫生，有冷热水机器，游泳池的水很干净没有小小的垃圾比如树叶啊，水很干净不肮脏，员工说话很有礼貌尊敬客人,自助餐厅也很不错，每个菜都很好吃，桌子和椅子也排地很整齐，住你们的酒店让我觉得到很温暖，以后如果有机会我和家庭来金边旅行的时候就会来住你酒店，我也会告诉朋友等她们来柬埔寨金边旅行的时候会去你们酒店住更多
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020下半年东南亚最热蒐的排名前10的讯息就是2021 HYATT PP开幕!就准备再回台湾之前安排入住2次表达对酒店的支持跟集团的喜爱,Jan 06th开幕当天,抵达酒店大门停好车酒店大厅服务人员上前询并且协助提取行李,并且对我说一句!欢迎光临Mr Chen这是你的新家 这一句话让我心情愉悦,办理check in时讲解清楚酒店一些相关细节,觉得教育训练非常完善,但是Jan 09th停好车子后,想找服务人员找不到,行李没人帮忙拿,要自己去大厅请人出来帮忙才有人出来帮忙
,并且表示人员在忙,但是进到酒店后发现却不是真的很忙让我觉得有点困惑,是否开幕06 Th当天是表现给每一位客人还是老板检查,之后就随便了?一个比较起来就有很大的差距!对于09Th入住体验上完全不满意让我挺失望….
但还是感谢酒店协助升等房型,房间的备品,习惯,酒店这边完整记录并且让我根本不用打电话给客房服务这点我也给予称赞!!并且贴心安排在枕头套,浴袍绣上姓名让我非常感动!
早餐部分,我给F&B团队高评价,知道我吃早餐的喜好,带我到有阳光的中庭,坐下后全部帮我安排好!对于早餐的总类,品质,已经可以媲美台湾的Grand Haytt水准!!我在金边工作4年唯一让我给满分的早餐就是hyatt PP,我一定会推荐给所有身边朋友!!
Dear Mr Chen,
greetings from Hyatt Regency Phnom Penh and thank you so much for becoming one of our very first guests.
We are grateful and happy that you have such unforgettable experience in Hyatt Regency Phnom Penh. Glad you enjoyed our breakfast selection at Market Cafe Restaurant & Lounge, with natural day light and best ingredients in Cambodia we aim to provide an energizing breakfast for our guests. We are sorry the check-in experience on the 9th didn't meet with your expectation or as comparable as on the opening date. I have passed this comments to the team and we take this as our improvement in the future.
When you are happy, we are happy. We definitely look forward to welcoming you back in near future.
Best regards,
Herman Kemp
General Manager
