Dear Huib V,
Thanks for your positive comments on our service. It is a great motivation for our team to keep it up, the room is clean, located directly behind the Royal Palace and National Museum, the river side is just 5minutes walk.
We are sorry that we can't make you happy with our honest reason on bus ticket, as you know that the price is more expensive at hotel than you buy at bus station, because we have included one way Touk Touk pick up from hotel.
We hope you will understand and allow us to serve you again when your next visit to Phnom Penh.
Best Regards,
Davy