Dear Mr. Johnny,
Warmest Greeting from Diamond Palace Resort & Sky Bar. We are very appreciated to see your enjoy our service during stay with us. Very thank you for your valued time to write us a review and share your full experience to people in the world to know us. It really a great tips for our clients consider before they book room with us for trip to Phnom Penh, Cambodia. We wish you have a good trip and hope to serve you again soon.
Greetings from Diamond Palace Resort &Sky Bar
Thank you so much for taking your time to review us on TripAdvisor .We are satisfies to hear that your had great stay here with us and had met your expectation. Once again! thank you for overall review about service performance.
We hope you'll choose our Diamond Palace Resort& Sky Bar the next time you're in Phnom Penh.
Dear Nicky W,
Warmest greetings from Diamond Palace Resort & Sky Bar, Phnom Penh,Cambodia
Thank you so much for sharing with us your experiences here on TripAdvisor. We do apologize for your stay with us was not met your expectation. As you seen, our swimming pool & sky Bar on top floor have to renovate to make more nicer will finish the end of September this month. But our guest able enjoyed with swimming pool as normal from 10.30am to 10.00pm every day.
We write to seeking understand from all of our guests who stay with us. Once again! Our receptionist staffs was well trained in hospitality services,
Other thing,Please inform you that our policy if our room available we will allow guests to check out late until 2:00pm without charge.This policy we already applied to a thousands guests from Diamond Palace Resort. That why no reason we have to full charge just 1 hour late if your request to us. All problems might be fix it if you willing to fix.
Dear Chhorm K,
Warmest greetings from Diamond Palace Resort & Sky Bar
Thank you for rating us and sharing your experience to other guests on TripAdvisor. It was our pleasure to provide best services and comfortable stay to our guests, this is our prime focus and commitment.
Thank you again! We’d be grateful for you would review us on TripAdvisor about our services facilities,staffs performance.
Looking forward to welcoming back you soon