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住宿了两晩感觉特别棒,非常不错的体验。地理位置非常好,酒店人员的服务态度也很到位。房间设施和装修不错,还挺干净的。位置实在太方便了。前台主动帮忙升级到景观房,这景观真的绝了!!!! ☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️☺️
Dear urantsetseg09,
Thank you for the wonderful and encouraging review! We are thrilled to have been part of your great experience in this vibrant city and we appreciate your great compliments on our facilities and colleagues.
Thank you once again for your kind support.
We look forward to welcoming you back again soon.
Sincerely,
Terence Tan | General Manager
我们提前预定了这家酒店,但没有人告诉我,在那段时间有一个代表团会来。所以酒店限制了普通客人的数量。在办理入住手续时,前台的工作人员告诉我们,我们住宿期间不能享用屋顶休息室,但我们也会得到同样的好处。结果在结帐时,我却发现酒店还额外收取了饮料费,但值班经理却给不出任何解释!非常令人失望!
Dear sfarkas583,
Thank you for sharing your Shangri-La experience with us!
I would like to offer my apologies for the unpleasant experience that you received while staying with us. It is not our usual standard nor the type of service we aspire to give our guests. The matters have been reviewed, your feedback helped us to understand where we went wrong and certainly helped me to improve the service and standards of our hotel.
Please contact me directly at terence.tan@shangri-la.com if I can be of any assistance. It would be a pleasure to welcome you back to our hotel on your next visit.
Sincerely,
Terence Tan | General Manager
香格里拉提供了一个非常棒的自助餐,这里有各种各样的食物,能够满足每一种口味,从中国菜,到欧洲菜,再到当地菜。我们吃了非常棒的沙拉,非常好的主菜,还有可爱的薄饼。一瓶家酿的葡萄酒价格不菲,但物有所值,拥有从1200年一直到2010年的历史。最好预订并查看最新的自助餐价格。三楼的胡同餐厅供应美味的北京烤鸭和非常好的中国菜。
Dear AlistairNWN,
Thank you for sharing your Shangri-La experience with us!
We are glad to hear that our restaurants made a great impression on you and it is an honor to receive your kind compliments!
Thank you for your support and we look forward to welcoming you back soon!
Sincerely,
Terence Tan | General Manager
这家酒店很美。房间很不错、很大,而且风景(从各个方向看)很美。浴室里有一个很大的淋浴、一个独立的浴缸,还有任何你可能需要的设施。自助早餐很出色。有传统的早餐选项,还有当地的蒙古选项。员工非常友好和乐于助人。酒店里有好几家餐厅,边上还有一个商场,你可以在那里解决就餐和购物需求。
Dear 311jacis,
Thank you for sharing your Shangri-La experience with us!
We are glad that you have enjoyed your stay with us and your kind compliments are much appreciated!
It was indeed a pleasure to have you stay with us and we look forward to welcoming you back soon!
Sincerely,
Terence Tan | General Manager