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Tripadvisor 中国会员
2017年12月11日的点评 通过移动设备发表

入住日期:2017年12月
旅行类型: 独自旅行
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
WOWIST,WOW Airport Hotel 的 Guest Relation Supervisor,回复了这篇点评2017年12月19日已回复
Google 翻译

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年12月4日的点评

陈旧的房间,陈旧的大厅,一切都很老旧。这是我去过的最不干净,也是最不整洁的地方。非常靠近机场,这是唯一一个有优点,对需要换乘的游客来说当然算是。对于需要休息的游客来说,旅馆位于非常让人尴尬的地方。旅馆急需翻新。好消息就是这里会从2018开始进行翻新。

感谢 ZPtraveller
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.gr 查看原文
WOWIST,WOW Airport Hotel 的 Guest Relation Supervisor,回复了这篇点评2017年12月5日已回复
Google 翻译

Dear ZPtraveller,

Thank you for staying at WOW Airport Hotel and posting your feedback about it.

We are sorry to read that your previous stay has not been satisfactory and you did not find our hotel to your liking. Please accept our apology. Your comments will be reviewed with related departments and Management.

We welcome your comments about how we can improve our services. Suggestions and critics always help us to improve ourselves in order to meet our Guest's expectations.

We sincerely regret that environment in your room and in hotel was not comfortable for you enough. In case any inconvenience during your next stay with us, please, just let us know everything you need and we will be more than happy to do our best to make your stay at our hotel more enjoyable.

Hope you will give us another opportunity to welcome you back and prove that we can serve you better.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Wishes,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年11月19日的点评

免费交通服务。 当我去那里的时候,从上午6点开始,间隔30分钟。 合理的收费,房间干净。 早餐一般,但在土耳其而言比其他地方好。对于商业使用没有问题。

感谢 Zhubaba
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.jp 查看原文
WOWIST,WOW Airport Hotel 的 Guest Relation Supervisor,回复了这篇点评2017年11月30日已回复
Google 翻译

Dear Zhubaba,

Thank you for staying at WOW Airport Hotel and posting such a wonderful feedback about it.

Thank you for sharing that you had a comfortable stay and that our close proximity to the airport, made for the perfect place to stay while traveling!

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Wishes,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年10月28日的点评

如果您是游客, 想游览这座城市,请避开这家酒店。是的, 这家酒店是离机场很近,但也就那样,很偏僻、给人荒无人烟的感觉。很寻常的房间跟旧家具, 不过很干净, 空间足够两个人住了;安全薄弱,入口处有一个安全门, 但似乎没什么作用,这真奇怪!这儿的工作人员,没人会对你微笑或跟你说欢迎问好。我在伊斯坦布尔的旅馆里没有看到过这么不友善的工作人员,好像有人强迫他们在那里工作一样,太可悲了!感觉睡眠质量还不错,尽量选后面的房间吧。最主要的是呢,登记或退房时排的队太长了……。早餐对我来说简直就像一场灾难,太低质了。总的来说住这里划不来,我不推荐住这家酒店!

1  感谢 blue_blue_xx
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
WOWIST,WOW Airport Hotel 的 Guest Relation Supervisor,回复了这篇点评2017年11月14日已回复
Google 翻译

Dear blue_blue_xx,

Thank you for staying at WOW Airport Hotel and posting your feedback about it. We very much value your constructive feedback as this allow us to identify points of improvement to further enhance the overall hotel experience for each and every one of our Guests.

We are very sorry that some aspects of your experience did not meet your expectations and you rated our hotel with "two" star. We are very much concerned by the bad experience you encountered. Your comments have been taken into serious consideration and will be reviewed with related department and Management. Please be assured that necessary corrective actions will be taken.

Hope you will give us another opportunity to welcome you back and prove that we can serve you better.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Wishes,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年7月22日的点评

位置不错,靠近机场。房间很大很干净,设施齐全。服务员很友好热心。价格合理,和伊斯坦布尔的其他酒店或者其他欧洲城市比的话。wifi很好,而且门房英语很好,也会电脑,很不错,谢谢。

感谢 kutaysi
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
WOWIST,WOW Airport Hotel 的 Guest Relation Supervisor,回复了这篇点评2017年7月25日已回复
Google 翻译

Dear kutaysi,

Thank you for having taken the time to share your detailed feedback about your recent stay with other fellow travellers. Thank you for "Five Star" rating.

It is very pleasing to hear that you enjoyed your stay with us in all aspects. The location, your room and wi-fi. Thank you for mentioning our efficient staff. We delighted to hear that we could show to you our hospitality. Your review will certainly keep all our team motivated.

At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance.

We look forward to hopefully welcome you back soon again.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Sincerely,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2017年6月9日的点评 通过移动设备发表

我们和同事在那里会见客户,进行最后的谈判和签订合同。两天的会议有很多问题,还要把我们大量的产品放进会议室。 一切都安排的很及时。所有的酒店住宿都是最高级的,餐厅食物很好,还可以在spa放松,以及酒店友好的工作人员和协助让一切更加完美。我觉得这次的体验非常好。毫无疑问下次我们还会入住这里!最后但同样重要的,这里有世界上罕见的吸烟室!

感谢 pietrorizzo6
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.it 查看原文
WOWIST,WOW Airport Hotel 的 Guest Relation Supervisor,回复了这篇点评2017年6月19日已回复
Google 翻译

Dear Pietro R,

Thank you very much for choosing to stay with us for your recent visit to Istanbul as well as for writing your comments on your stay. It is always a pleasure for us to hear from satisfied Guests like yourself and we are pleased to hear that you consider us a great Conference & Airport hotel with easy access to the airport.

Thank you for mentioning our staff, we have made sure to pass on your appreciation. Your review will certainly keep all our team motivated. Your comments are very encouraging for our team who always do their best to provide the guests with excellent service.

At WOW family our purpose to renew ourselves every day and improve the quality of our services to a higher level. Guest’s satisfaction is very important to us in striving to provide the best service and to enhance quality of our staff’s performance.

We will be more than happy to welcome your again at our hotel.

Please, do not hesitate to contact us if we can help you with anything that may make your next stay more enjoyable. Our E-mail is: guestrelation@wowhotelsistanbul.com.

Best Regards,

Elena Liman
Guest Relation Supervisor
WOW Airport Hotel

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