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1 - 6 条点评,共 2,969 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月30日的点评

酒店位于伊斯坦布尔的一个很棒的街区,步行10分钟即可抵达景点和购物中心。酒店是真正的五星酒店,干净舒适,视野极佳,这里的食物很棒,我经常吃地中海食物,酒店自助餐有多种地中海风格的食物,让我垂涎欲滴,员工表现出色,非常热情,展现了土耳其人民的优良品质。他们都会说英语,即使我完全不会土耳其语,也不存在交流障碍。我还会入住这家酒店,我极力推荐这里。

感谢 helshabini
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
UgurTalayhan,伊斯坦布尔博斯普鲁斯瑞士酒店 的 General Manager,回复了这篇点评2019年10月1日已回复
Google 翻译

Dear Helshabini,

I am delighted to read your kind comments following your recent stay with us, and to hear that you had such a memorable visit.

I was so pleased to hear that everything exceeded your expectations and you enjoyed our splendid facilities, warm Turkish hospitality and the beautiful surroundings of the hotel.

We all look forward to welcoming you back again very soon to enjoy another wonderful stay at Swissotel The Bosphrous, Istanbul.

Best Regards,
Ugur Talayhan
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月30日的点评

这里安静舒适,我们在这里悠然喝着咖啡,感觉很开心,Harun先生提供了周到的服务,他喜欢和客人打交道,随时保持微笑,我喜欢这里,员工表现出色,我还会光顾这里。

感谢 Hana H
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
UgurTalayhan,伊斯坦布尔博斯普鲁斯瑞士酒店 的 General Manager,回复了这篇点评2019年10月1日已回复
Google 翻译

Dear Hana,

Thank you for taking the time to review your stay at Swissotel The Bosphrous, Istanbul. We always appreciate feedback, and were delighted to learn that you enjoyed everything about your stay, including our wonderful view.

Customer satisfaction and maintaining a high level of service is our utmost priority; It is always so pleasing when a guest takes the time to recognise exceptional service and I will have pleasure in sharing your comments with Harun and the rest of the team.

We look forward to welcoming you back to our hotel on many more occasions.

Best Regards,
Ugur Talayhan
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月28日的点评 通过移动设备发表

我们在酒店里过得很愉快。房间很漂亮,可以看到令人惊叹的景色!员工的服务很好!屋顶上的酒吧非常壮观。从服务的角度来看,酒吧的服务有点慢。会议室的设施非常好,酒店里的早餐和午餐很美味。食物很美味,种类繁多。整体可以评为五星级酒店

感谢 5StarSimi
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.za 查看原文
UgurTalayhan,伊斯坦布尔博斯普鲁斯瑞士酒店 的 General Manager,回复了这篇点评2019年9月30日已回复
Google 翻译

Dear Swissotel Guest,

Thank you for taking the time to provide such a positive review following your recent stay at Swissotel The Bosphrous, Istanbul. I am so pleased that everything exceeded your expectations and you had such a memorable time and your conference, in the exquisite surroundings.

We do hope to have the pleasure of welcoming you back again very soon.

With kind regards,
Ugur Talayhan
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月27日的点评

我在这家美丽的酒店度过了一段美好的时光。房间很舒适。工作人员是善良和乐于助人的。食物很好吃。特别感谢在商务中心迅速解决问题的服务员can。

感谢 sjuned
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
UgurTalayhan,伊斯坦布尔博斯普鲁斯瑞士酒店 的 General Manager,回复了这篇点评2019年9月27日已回复
Google 翻译

Dear Mr.Sjuned ,

We would like to thank you for taking the time to share your experience at the Swissôtel The Bosphorus.
We are very pleased that you had a wonderful stay with us and were impressed with our facilities, amazing views, as well as the level of hospitable service received from our team. Please be assured we have conveyed your sentiments to our team especially Mr. Can.
We thank you for your visit and hope to see you again in the near future.

Best Regards

Ugur Talayhan
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月23日的点评

这家酒店收取了我两次费用!我在旅馆的时候,我已经付过一次钱了,等我回家10天以后他们又扣了我一次钱!现在我已经回到了在墨西哥的家,想要解决这个问题真的太难了!

感谢 fabiolamoro
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.mx 查看原文
UgurTalayhan,伊斯坦布尔博斯普鲁斯瑞士酒店 的 General Manager,回复了这篇点评2019年9月30日已回复
Google 翻译

Dear Swissotel Guest,

Thank you for your review and giving us the opportunity to redeem the misunderstanding of our payment system. I would like to kindly inform you that we have a deposit policy in our hotel, therefore, upon arrival we are getting pre-authorisation from our guest's credit cards or in cash. However, after departure, time to time due to each countries bank agreement with Turkish counterpart, it might take more than couple weeks for authorization to be released.

For the detailed research and feedback please could I ask that you get in touch as soon as possible with the hotel via our Guest Service Team, at istanbul@swissotel.com, so we can discuss the matter in more detail, and assure your concern is addressed properly.

We do hope you will return in the future, in order that we can deliver to you a truly memorable Swissotel experience.

Best Regards,
Ugur Talayhan
General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月17日的点评 通过移动设备发表

是最好的酒店之一。你会对每一地方每一方面都很满意。你一定会享受到最好的位置,不可思议的风景,令人惊叹的员工和大量的专业服务。你会发现就像在家里和自己家人在一起一样。特别感谢Zeynep Sariyar女士,Adnan先生使我们的周年纪念日难以忘怀。行政休息室的Emine女士和Can先生非常和蔼可亲又细心。他们帮了大忙。当然还有Esra女士,她是一个了不起的团队的专业成员之一。还有接待处的Yigit,她和蔼可亲,面带微笑。感谢Zainab女士,她是如此可爱和帮助。

感谢 Ramisa6979
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
UgurTalayhan,伊斯坦布尔博斯普鲁斯瑞士酒店 的 General Manager,回复了这篇点评2019年9月30日已回复
Google 翻译

Dear Swissotel Guest,

Thank you for taking the time to leave such a positive review and your kind words, and also for describing your special visit to our hotel for your anniversary in such detail. I know future guests will find the information you have provided most useful.

We were so pleased to hear that everything about your visit exceeded your expectations, and you were well looked after by our attentive team. Guest Service is at the very heart of everything we do at Swissotel The Bosphorus, and to read your kind compliments for Zeynep Sariyar, Adnan Oner, Emine, Esra, Yiğit and Zeinab is truly rewarding.

I will ensure your positive words are shared with all my colleagues, and we hope to welcome you back to Swissotel The Bosphorus, Istanbul on many future occasions.

With kindest regards,
Ugur Talayhan
General Manager

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